Director Digital Product Design

Royal Bank of Canada

  • Toronto, ON
  • Permanent
  • Full-time
  • 10 days ago
Job SummaryJob DescriptionWHO ARE WE?Houseful is on an ambitious mission to help Canadians confidently own their home. We help consumers start their journey towards home ownership and navigate decisions with confidence. We provide digital experiences, education, a team of professionals, and the core products needed to become empowered to buy and own a home.WHAT IS THE OPPORTUNITY?Houseful is looking for an experienced design leader with a track record of building and shipping successful consumer digital products to fill the position of Director of Product Design. This person will have a direct reporting line to the chief product officer of Houseful, manage a team of product designers, and is ultimately responsible for customer experience across all modes of engagement with Houseful customers.The ideal candidate is comfortable contributing to product strategy at a high level, setting and executing towards a vision for customer experience, bringing together the collective creativity and solutioning power of stakeholders across the organisation, driving buy-in and alignment, and partnering with product management, engineering, and marketing to execute towards that vision and strategy. This person is also comfortable rolling up their sleeves, supporting Houseful with whatever is required whenever necessary. As the Houseful organization and services scale, this person will continue to advocate for the design team and support the growth of our design team members.WHAT WILL YOU DO?Be a key member of the Houseful product leadership team with a bias towards action, helping the business efficiently diagnose customer centric problem spaces, formulate strategies, and drive execution through the product development process.Collaborate with houseful product managers, engineers, marketing, and operations, to bring new product and service experiences to life and nurture them.Drive and maintain a cohesive and high quality customer experience across multiple products and services.Serve as a player-coach to continuously up-level designers and processes, including career management, all while driving experience vision, strategy and supporting execution.Nurture and advocate for a culture of customer centricity across the Houseful business.WHAT DO YOU NEED TO SUCCEED?Excellent communication skills; The ability to connect with technical and non-technical audiences and effectively communicate “why” and story tell.Overarching technical and “hands on” experience in both the Product Design and User Experience domains, including best practices and tools for startup cultures.A love of advocating for, coaching and developing the skills of your team, and an organised approach to their career development.Mastery of diagnostics of customer problems and how that drives solutioning and innovation of customer experiences. Examples of skills are leading design thinking exercises, journey mapping, service blueprints, commissioning and coordinating customer research, user testing, and using customer behaviour data to uncover user experience problems.Confident and proactive in driving and facilitating collaboration and relationship building.Healthy curiosity and a relentless and infectious pursuit of learningSelf motivation to continuously map competitive experiences and emerging best experience practices, tools, and processes.Comfortable moving quickly and with ambiguity, and the intuition to know when enough is known to take decisive action to move forward.An ‘all in’ attitude and approach – doing whatever it takes to make a product and business idea succeedMust Haves:7+ years of digital product design experience or a similar role3+ years in a senior leadership role contributing to product strategy and managing designers and creative team members2+ years in an agile, lean execution environmentDeep knowledge in at least 6 of the following areas of design: UX/Interaction Design, UI/Visual Design, Understanding Human Behaviour, Business and Product Strategy, Design Thinking, Accessibility and Inclusive Design, Strategic Thinking, Systems Thinking, UX Research, Analytics, Usability Testing, Prototyping, Storytelling, Information Design, Information Architecture, Design Systems, Growth DesignBA/BS degree in Design (e.g., HCI, Interaction, Graphic, Visual Communications, Product,Industrial Design) or a related field or equivalent experience ● Portfolio / Case Studies with recent work samplesNice-to-haves:Experience in proptech or fintechs or startups leading digital financial product developmentExperience with multimodal experiences that combine digital and human powered experiencesExperience with 2-sided marketplaces where consumers find service providers or products.Experience in creating digital experiences that connect customers with industry experts(e.g., Advisors, Customer Support) across various platformsExploratory work with new AI-driven tools that supplement or augment the work of designers, researchers, and/or developers.Exploratory work with AI driven customer experiencesWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work#LI-hybrid
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#TechPJJob SkillsAdditional Job DetailsAddress: 20 KING ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: Personal and Commercial BankingJob Type: RegularPay Type: SalariedPosted Date: 2024-03-11Application Deadline: 2024-05-14Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada