Field Service Technician - Mine Hoist
ABB
- Rouyn-Noranda, QC
- Permanent
- Full-time
- This role will be the key point of contact for all technical aspects after the system start-up as well as leading the maintenance program for the hoist systems.
- Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifying technical problems and make analysis through remote or on-site activity in different Service categories.
- Conduction hoisting system inspections and audits to ensure proper operation and safety level of the system.
- Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
- Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making recommendations to avoid the problem in the future.
- Reporting work done in a timely manner and following up when needed.
- Making suggestions for product, quality, and customer service improvements, and discussing them with management.
- Require hands-on support at customer sites.
- Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
- Minimum technology diploma required in a related field, preferably electrical.
- Minimum of 5 years of related experience with industrial systems.
- Mine hoist systems knowledge and experience are a definite asset.
- Strong customer focus and the ability to relate well to customer needs.
- Strong interpersonal, leadership, and organizational skills.
- Must be able to work in a multi-disciplined service environment often under pressure filled conditions.
- Excellent communication skills including the ability to write reports and speak effectively before customers or employees.
- Valid passport and driver’s license.
- Ability to work in Canada, United States and Mexico as required.
- Travel will be required, including internationally.
- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program