At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Job DescriptionJob DescriptionOur team is growing, and we are actively looking to hire a Senior Claim Advisor ADR, Accident Benefits to join our Ontario team! Reporting to the Manager Casualty Claims Complex AB, you will be accountable for handling complex up to non-catastrophic first party injury claims.Accountabilities:Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assignedInvestigate, negotiate and settle accident benefits claims or moderate to high complexity by telephone, in person and/ or by written correspondenceComply with best practices as set out in Allstate policies and proceduresAdhere to legislative and regulatory requirementsEnsure files are thoroughly documentedSettlement of claims within personal authority and follow company guidelines on claims exceeding personal authoritySet and define customer service expectationsTake ownership and accountability to solve customer problemsMaintain a caseload reflective of a Senior Claim Advisor, Accident BenefitsCommunicate and interact with claimants, vendors, medical professionals, lawyers in a professional mannerWork collaboratively with a team of Accident Benefit Adjusters and Claims AssistantsQualifications:A minimum of 2-4 years relevant Ontario Accident Benefits experience outside the MIGCompletion of CIP designation or desire to pursue is preferredPrior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferredStrong time management and organizational skills as well as the ability to work in a fast-paced environmentStrong critical thinking skills to identify strengths and weaknesses of claimStrong written and verbal communication skills with a commitment to providing outstanding customer serviceAbility to work independently and as part of a collaborative team environment.#LI-DP2Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.Skills Business Communications, Casualty Insurance, Critical Thinking, Fraud Investigations, Information Collection, Time ManagementCompensation Expected compensation for this role ranges from $ 67,200.00 - 106,850.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.This job posting is for a current open role within the organization.
