District Technician - Quebec

Quebec City, QC
Permanent
Full-time

30 days ago

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position Overview:The District Rental Technician reports to the Regional Rental Manager and provides support across Districts 230 and 249. This role is responsible for optimizing rental operations, coaching and supporting Tool Rental Technicians, and partnering closely with Rental Supervisors, while actively promoting a strong culture of selling within the Rental business.Key Responsibilities:

Coaching and supporting rental operations standards, rental safety standards, improving damage protection attach rates assisting with diagnosis and repairs of fleet equipment.
Work with leadership to identify and visit top-priority stores, providing virtual support for remote locations as needed.
Mentor store technicians to ensure adherence to the Down Tool process and coach on efficient tool turnaround, repairs, parts ordering, expense details, fleet optimization, and transfers.
Provide support to Tool Technicians during their absences to ensure continued service coverage.
Engage with the District team to foster operational excellence.
Prepare weekly summaries and deliver insights on rental performance to District Managers, Store Managers, and store rental leaders.
Deliver on sales and operational metrics
Support RRM and TCSM in promoting store-wide Rental awareness and Pro engagement.
Support and execute new programs and initiatives as required
Confirm parts are ordered and Repair Depot notes are complete and accurate.
Review Used Equipment list and support with merchandising strategies
Complete preventative Maintenance as needed, prioritizing in season tools and winterization

Competencies:

Plans and Aligns
Decision quality
Drives engagement
Customer focus
Drives results
Communicate effectively

Skills:

Demonstrated ability to collaborate and work effectively with cross-functional teams
Excellent written and verbal communication skills
Proven skill in tool and equipment repair; Small Engine Mechanic Certificate is preferred.
Bilingual in English and French

Direct Manager/Direct Reports:

Regional Rental Manager

Travel Requirements:

May require overnight travel less than 10% of the time.

Physical Requirements:

May include physical demands such as lifting (up to 50 lbs.) from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, reaching, and stretching.
Environment will require repetitive hand, wrist, and arm movements. Occasionally, associates will be required to climb onto equipment.
Working indoors and outdoors; working around dirt, grease, fumes, oils, and chemicals; prolonged exposure to loud noises from engines, compressors, power tools, and equipment.

Hybrid Work:

Multi-site

Working Conditions:

Store, Office, DC

Minimum Education:

High school diploma or GED

Minimum Years of Work Experience:

2 years of relevant work experience

Minimum Leadership Experience:

1 years of relevant work experience

Certifications:

Valid Driver's License for the province you reside in and good driving record.

Other Requirements/Assets:

Must be 18 years or older.
Must be legally permitted to work in Canada.
Must pass a background check.
Excellent computer skills with proficiency Microsoft Office and handheld technology (smartphone, tablet, etc.)
Resides within 25 kms of target city or willing to commute to base location.
Ability to communicate effectively of Home Depot processes to diverse audiences
Rental experience seen as an asset
Flexible work shifts and may be required to work a rotating schedule including weekends
Small Engine Mechanic Certificate preferred
Personal vehicle is required, mileage will be expensed
Perform other duties as assigned

Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.×Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Awards & Recognition Press ENTER to read the content or TAB to skip.JOIN OUR TALENT COMMUNITYSign up on Workday to be considered for future opportunities at The Home Depot Canada.We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates.

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