Luxury Field Manager
Starboard Cruise Services
- North Star, AB
- Permanent
- Full-time
- Manage the day-to-day operations and priorities of the Luxury Field Training team
- Provide ongoing coaching, feedback, and development to Field Trainers to elevate their effectiveness and impact
- Conduct formal performance management, including goal setting, mid-year and annual reviews
- Ensure consistency and excellence in training delivery, coaching quality, and field execution
- Identify skill gaps and implement targeted development plans to level up team capability
- Drive Training Excellence & Sales Performance
- Oversee the execution of onboard training strategies that drive key metrics, including:
- PPD
- Overall Sales Performance
- Partner with Field Trainers to refine approaches that enhance both individual and team performance
- Ensure training is not only delivered—but translated into sustained behavior change and results
- Coach the Coaches
- Observe Field Trainers in action and provide real-time, actionable coaching
- Elevate their ability to:
- Deliver impactful training sessions
- Coach in the moment
- Influence and build credibility with onboard teams
- Reinforce a culture of curiosity, accountability, and continuous improvement
- Partner with Shoreside & Onboard Leadership
- Build strong partnerships with District Managers, AGMs, and onboard leaders to ensure alignment on business needs and priorities
- Regularly meet with stakeholders to:
- Understand business performance
- Align on training focus areas
- Ensure continuity of execution across the fleet
- Act as a strategic thought partner, providing insights and recommendations to drive performance
- Ensure Continuity & Sustained Impact
- Oversee follow-up strategies to ensure learning is sustained beyond ship visits
- Monitor performance trends through reporting tools and dashboards
- Ensure Field Trainers maintain consistent engagement with onboard teams post-sailing
- Identify opportunities to enhance learning delivery through innovative and scalable solutions
- Drive Innovation & Continuous Improvement at the Leadership level
- Work with the RMs/ASMs to deliver key leadership training and coaching
- Introducing new approaches to elevate the sales team, guest experience and performance results
- Continuously assess effectiveness and adjust to meet evolving business needs
- ​Experience in public sales presentations preferred, must demonstrate confidence in this area
- ​Strong command of English language; tone and inflections (and other language requirements as dictated by the itinerary and demographic).
- ​Proven track record driving sales performance through including events, networking and clienteling. (Luxury experience preferred.)
- ​Minimum 507 years experience is preferred.
- ​High School diploma or equivalent; associate degree and focus in marketing preferred.
- Exceptional social savvy, effortlessly communicating across diverse cultural landscapes with both guests and team members.
- Proactively builds meaningful client relationships, turning connections into lasting partnerships.
- Crafts and maintains a strong personal brand, embodying a high-value presence that inspires trust and admiration.
- A natural storyteller with a flair for crafting compelling scripts that captivate and engage.
- Master of time management—balancing priorities with flexibility, adaptability, and an unwavering focus on results.
- Radiates positivity and energy, creating an engaging atmosphere that draws others in.
- Embodies integrity and professionalism, setting the standard for business excellence.
- Inspires and motivates teams to aim high and achieve outstanding outcomes.
- Brings rock-solid planning, coordination, and organizational skills to every challenge.
- Driven by an entrepreneurial spirit, brimming with creative problem-solving skills to drive sales and innovation.
- A collaborative team player who thrives in fast-paced, dynamic environments.
- Tech-savvy with expert-level proficiency in Microsoft Office 365, particularly PowerPoint wizardry.
- Achieves traffic attendance targets.
- ​Achieves ship sales target.
- ​Presentation Skills
- Self-Development
- ​Conflict Management
- ​Decision Quality
- ​Cross Cultural Agility
- ​Leading Change
- Must be 21 years old.
- ​Able to travel and live/work on a ship. Able to work 6-month contracts. Able to work 7 days a week, up to 72 hours.
- ​Possess a valid passport and when possible, seaman book copy.
- ​Able to stand for long periods of time.
- ​Able to physically participate and effectively contribute to cruise line’s boat safety and emergency lifesaving drills as required.
- ​Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.
- ​Professional appearance, dress and grooming according to company and cruise line standards.
- ​STCW certification as required by cruise line.