Senior Network Specialist
Meridian Credit Union
- Etobicoke, ON
- Permanent
- Full-time
- Responsible for the Network design/implementation/support of all Meridian locations
- Define and execute maintenance plans as part of IT’s preventive strategy for the stability and reliability of our Infrastructure
- Deploy networking solutions by using the Azure Portal and other methods, including PowerShell, Azure Command-Line Interface (CLI), and Azure Resource Manager templates (ARM templates)
- Develop and test new network architecture in response to business-driven requests for additional functionality
- Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with other specialists on network optimization
- Securing network systems by establishing and enforcing policies, and defining and monitoring access
- Maintain production support processes to ensure that teams are following documented processes to resolve issues
- Reporting network operational status by gathering and prioritizing information and managing projects
- Configuration and administration of routing and switching equipment, hosted IP voice services, firewalls, SD-WAN solutions, load balancers and branch WiFi in line with IT security policies
- Capacity management and audit of IP addressing and hosted devices within data centers
- Assess workload, operational needs and ensure a balanced distribution across the Network Operations team
- Provide mentorship and expertise to less senior members to allow for knowledge growth and collaboration across the team
- Regularly follow up and assess work being completed for completeness and effectiveness of delivery
- Work with direct manager to determine work tasks that will help individuals with training and growth plans
- Supply direct manager with input into team and staff personal performance
- Assist in building and maintaining standard operating procedures for all assigned technologies
- Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)
- Engage with vendors to isolate and troubleshoot networking issues, identify root cause and apply a permanent fix
- Assist in identifying and escalating performance issues, and make recommendations on ensuring the existing infrastructure environment operates in accordance with our SLA’s
- Coordinate with team members to plan and execute assigned tasks and initiatives, determining timelines to best fit business requirements
- Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development
- Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
- Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
- Other duties as assigned
- Provide expert advice on technology operational issues and concerns, and represent team as requested
- Stay connected with other teams to understand impacts of their changes, align on timing, and ensure adequate support
- Liaising with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis
- Assist in estimating time and resources for projects
- Prepare ad hoc reports as required
- Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
- Assist in assessing resource requirements on corporate projects as required
- Provide input into and develop project plans as required.
- Due to 24/7 demand for availability of infrastructure an on-call support rotation is in place resulting in frequent requirement for unsocial hours.
- Professional who has the subject-matter expertise in network and voice technologies and experience to be an effective internal consultant
- Expertise on LAN, WAN, VXLAN, WLAN built on Cisco network infrastructure
- Expertise in planning, implementing, and maintaining Azure networking solutions, including hybrid networking, connectivity, routing, security, and private access to Azure services
- Detail IP routing knowledge (OSPF, BGP, MPLS based IP VPN’s)
- Experience with Network Load Balancers
- Experience in the implementation and administration of SD-WAN solutions
- Knowledge and hands on expertise on PaloAlto firewalls and Zero Trust Networking
- Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR)
- Voice technologies: SIP, H323, SCCP, RTP protocols
- Voice codecs e.g. G711/G729
- CISCO IOS hands on expertise
- Virtual Server Technologies Expertise
- Active Directory
- Microsoft Windows server 2012\2016\2019
- SIP Trunking and Configuration
- Experience with Infrastructure monitoring and alerting software such as Solarwinds and System Center Operations Manager
- Virtual storage technologies, iSCSI and Fibre Channel
- IIS
- Solid Infrastructure Design, Planning, and Documentation Skills
- Able to prioritize and plan workload, in order to meet deadlines in a dynamic, fast-paced environment
- Able to adapt and architect innovative solutions to changing business needs
- Strong interpersonal skills – ability to interact with and build effective relationships at all levels of management and staff
- Promote teamwork/collaboration amongst team members and with internal/external partners to ensure productive working relationships
- Ability to share knowledge to other team members and members of our Tier 1 and 2 teams
- Able to work with 3rd party vendors to ensure commitments are met and delivered on time. The ability to manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner
- Service oriented and customer focused, with the enthusiasm and tenacity to meet goals and commitments of the team
- Strong written and verbal communication skills
- Results oriented with a passion for introducing cost saving initiatives
- 10 + years’ related industry/professional experience with implementing and managing technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution
- Network engineering diploma or equivalent
- CCNA required, CCNP OR CCIE preferred
- Certified Azure Network Engineer preferred
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your candidates and clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
- Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
- This isn't your typical "corporate" job. We work hard and we have fun!