Job DescriptionWhat is the Opportunity?As a Technical Lead – Windows Server Operations you will play a key role in providing 24x7 front line support to Windows Server Operating Systems, Windows clustering, VMware and Hyper-V virtualization, and Server Hardware. Responsibilities include triaging complex incidents, fulfill client requests, performing infrastructure changes, and ensuring that Service Level Agreements are met. The ideal candidate is passionate about server operating systems, hardware, virtualization, automation and security.What will you do?Triage and resolve complex issues relating to server operating systems, clustering, virtualization and hardware using industry standard best practices and documented security standardsIdentify and prioritize events, incidents and requestsManage client expectations while meeting operational SLAs, technical SLOsExecute server changes to support the safety, security and functionality of the server estateWork closely with partner infrastructure teams and external vendors to restore services and determine root cause of issuesDevelop runbook automation to streamline complex tasksDevelop documentation on technical processes and troubleshootingWork in a fast paced and constantly evolving technical environmentWhat do you need to succeed?Must-have:3-5 years of Windows Server support3-5 years of experience working with server hardwareStrong understanding of virtualization and clusteringStrong understanding of Active Directory and Group PolicyExperience developing scripting and runbook automationKnowledge of OSI model and client-server modelKnowledge of networking components & concepts such as routers, switches, firewalls, load balancers, SSL, TLSStrong written and verbal communication skills with a focus on collaboration amongst support teams and clientsExcellent problem solving skills coupled with the ability to drive issues toward resolutionNice-to-have:Experience with scripting languages such as PowerShell, Python, AnsibleProfessional certifications, e.g. MCSA, MCSE, VCPUnderstanding of ITIL, SRE frameworks​What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesOpportunities to do challenging workJob Skills Customer Service, Data Center Facility Management, Decision Making, Group Problem Solving, Hardware Infrastructure, Information Technology Trends, IT Service Management (ITSM), Resource Coordination, Systems Software, Time ManagementAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2026-03-11Application Deadline: 2026-03-25Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
