Customer Operations Enablement Manager(Order 2 Cash)

OpenText

  • Richmond Hill, ON
  • Permanent
  • Full-time
  • 8 mins ago
OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.YOUR IMPACT:Reporting to the Senior Director, Customer Billing Enablement, the Customer Operations Enablement Manger is an integral role in ensuring the O2C process is as frictionless as possible for both the Sales team and our customers. This role will partner proactively with Sales and other key business areas to drive value with our customers by constantly improving the customer service, of the finance group globally this is a strategically focused role expected to deliver constant incremental improvement to that end.They bring their subject matter expertise in billing, third party portal infrastructure, teamwork, and business partner skills to effectively support their peers, leaders, sales, and other key stakeholders in delivering billing efficacy. They also bring their professional approach and strong process capabilities to support our process automation goals. Integrations are a way of life at OpenText, so they lead change in their everyday approach with their peers and other key stakeholders in delivering on the billing mandate.WHAT THE ROLE OFFERS:
  • Seeing the world from a customers perspective.
  • Coaching, supporting, prioritizing and managing the workload of peers who don’t directly report to you
  • Bringing new ideas to the table and challenging the status quo
  • Proactively working with stakeholders on all aspects of the billing and finance processes as it relates to customers (internal and external)
  • Work directly with customers to advocate on behalf on their requirements from an O2C perspective
  • Acting as a key escalation point for any complex billing inquiries
  • Dealing with complex customer escalations in a professional manner, acting as the voice of the company
  • Partnering with IT to drive system and process improvements
  • Leading regular meetings with stakeholders to resolve outstanding invoicing issues
  • Presenting complex challenges in simple ways
  • Never accepting “We’ve always done it this way”
WHAT YOU NEED TO SUCCEED:
  • 8+ years of relevant Program/Process/Operational or Project Management experience specifically focused on customer experience improvement and/or finance.
  • A customer focused, problem solving mindset.
  • Understanding of Professional Services delivery and Cloud hosting operations as well as Software Licensing and the industry
  • Exceptional communication and interpersonal skills to Interact with internal groups and customers to assist in the negotiation and resolution of specific requirements. Interacts directly with senior management and customers to effectively coordinate and influence.
  • Willingness to take full ownership and responsibility for assigned tasks and support issues.
  • Assessment of the requirements for OpenText and our customers which involves both the identification and analysis of multiple factors or variables. Creative and innovative solutions are frequently required in addition to the application of expertise to ensure acceptable commercial outcomes for both parties. Also includes working with legal on the specific contractual requirement of the outcomes
  • Experience in delivering high quality guidance against challenging timelines.
  • Strong business and financial acumen, and ability to work with contracts teams for drafting commercial language.
  • Works independently on assignments of a complex nature where initiative and creativity are required in resolving problems and/or developing recommendations often to a very tight timescale due to financial deadlines.
One Last Thing:OpenText is more than a corporation—it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our customers first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture—we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OpenText