Resident Life Coordinator

Tri-County Mennonite Homes View all jobs

  • New Hamburg, ON
  • Permanent
  • Full-time
  • 20 days ago
The Resident Life Coordinator will play a critical role in ensuring a smooth and supportive transition for new residents into the home. This role will manage the admissions process, provide ongoing psycho-social support, and collaborate with interdisciplinary teams to enhance the day-to-day well-being of residents. The individual will act as a primary liaison between residents, their families, community and the home to ensure continuity of care and overall satisfaction.Admissions Coordination:
  • Is the liaison between the and Ontario Health at Home Placement Services
  • Oversee the management of applications on HPG for interdisciplinary review, ensuring timely scheduling and facilitation of admissions.
  • Monitor waitlist and provide education and communication to those listed
  • Provide tours for potential residents and families
  • Educates team members prior to resident moving in on residents history and current needs. Ensure interventions in place prior to arrival.
  • Is point of contact on day of admission ensuring contact with interdisciplinary team.
  • Supports residents and families through the move in process for multiple weeks
  • Coordinates Admission Feedback Survey.
  • Ensures documentation for admission is complete and accurate in accordance with legislation and homes policies
  • Help prepare residents and their SDMs both before and at arrival to ensure they are comfortable and understanding of the admission processes.
  • Help personalize the resident's experience. Support team members knowledge of residents life experiences and needs. Assist resident to engage with new residents and support their SDM's to ensure a smooth transition
Resident Transition & EngagementCare Conference & Resident Support:
  • Coordinate and facilitate admission and annual care conferences, collaborating with a multidisciplinary team to provide comprehensive support for residents as needed.
  • Ensure follow up is completed for care conference action items
  • Act as Homes liaison for Resident Council. Ensure follow up for concerns and suggestions made.
Family & Community Relations:
  • Facilitate family orientation sessions quarterly
  • Act as Homes Family Council liaison
  • Fostering communication through one-on-one interactions, and surveys
  • Relay any concerns or issues to proper department or manager for prompt resolution.
  • Connect family with external resources to support specific resident or family member related concerns.
  • Provide psychosocial support to resident and family members during any time of transition or significant change.
Administrative & Quality Control:
  • Collaborate with the home to uphold resident care standards, ensuring that residents' needs are identified and addressed effectively.
  • Is a member of the Continuous Quality Improvement Committee and participates in review and development of TCMH policies and procedures, as well as Quality Improvement Plan and other Quality initiatives.
  • Assists in ensuring residents are free from abuse, mistreatment and neglect. Follows mandatory requirements as per the Fixing Long Term Care Homes Act of 2021.
  • Maintains confidentiality
  • Supports the home concern and complaint process.
About Tri-County Mennonite Homes:What we Offer:Full-time, part-time and casual opportunitiesPension planHealth and dental benefitsShort-term disabilityLife insurancePaid orientationTraining opportunities and career developmentEmployee appreciation lunches and eventsEmployee Assistance ProgramAn employee Social CommitteeTuition support programsEmployee pricing on meals from our kitchenA positive and supportive working environmentNew employees will be required to complete a vulnerable sector check and TB test as part of the onboarding process.Tri-County Mennonite Homes does not require COVID-19 vaccination as a part of the onboarding process, however TCMH continues to strongly recommend "up-to-date" COVID-19 vaccinations.Tri-County Mennonite Homes is a leader in providing services to seniors and adults with developmental disabilities. With dedicated staff and volunteers, we operate three divisions: Greenwood Court in Stratford, Nithview Community in New Hamburg, and Aldaview Services in New Hamburg. Our mission is "Making Every Day Matter".Tri-County Mennonite Homes is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with our Human Resources Consultant.

Tri-County Mennonite Homes