Security - Customer Service

• Greet and assist guests at the Information Desk with professionalism and enthusiasm.
• Deliver outstanding customer service by anticipating guest needs and creating positive, lasting impressions.
• Maintain up-to-date knowledge of centre services, retailers, merchandise, and upcoming events by reviewing Client's website daily.
• Proactively promote retailer offerings and centre-wide promotions to enhance the customer experience.
• Build and maintain strong, collaborative relationships with tenants and retail partners.
• Respond promptly and effectively to guest inquiries, both in person and over the phone.
• Collaborate with other departments to support internal client needs and ensure smooth operations.
• Monitor the centre for cleanliness, safety, and maintenance issues, and report concerns to Control in a timely manner.
• Oversee centre cameras throughout the day.
• Track retailer opening and closing times and submit updates via Excel spreadsheets.
• Utilize the security radio as required.
• Provide team briefings in the morning and afternoon, highlighting key updates or important information.
• Complete and submit a daily report (template provided by Marketing) for next-day collection.
• Submit completed customer service complaint/comment forms to the supervisor for escalation if needed.
• Assist with coordinating marketing activations involving partners, guests, and visitors.
• Refill the gift certificate kiosk as required.

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