Specialist, Billing
Trimac Transportation & Family of Companies
- Edmonton, AB
- Permanent
- Full-time
- Works well independently but demonstrates willingness to be collaborative with team members
- Follows standard processes and is detail-oriented
- Strong problem-solving and verbal & written communication skills
- Proficiency with Microsoft applications, particularly Excel, Word, and Teams; willing to learn other system applications
- Ability to analyze and audit to verify accuracy
- Self-motivated with strong decision-making skills and the ability to prioritize under pressure.
- Ability to manage time effectively in a high-volume, deadline-driven environment.
- Has a growth mindset and takes initiative to improve efficiency and accuracy of the role and service provided to internal and external customers
- This role requires a high level of executing standard process as part of daily decision-making and proactive identification and escalation of billing and driver pay-related issues. The Billing Specialist is expected to take initiative in problem resolution and process improvement.
- Errors can significantly impact revenue, customer and driver experience, and audit compliance. Precision and thoroughness are essential.
- Regular collaboration with internal departments including Operations, Finance, Sales, and Contract Administration as well as external contact with customer billing departments is expected to be conducted in a collaborative, responsive, and respectful manner. Responsibilities:
- Works independently to accurately generate customer invoices and associated driver pay
- Runs daily reports to audit, analyze, and verify the accuracy of billing and driver pay
- Resolves billing discrepancies by collaborating with Operations and Sales, and other internal teams; escalates discrepancies to Billing Supervisor as needed
- Conduct account reconciliations and manage billing adjustments
- Provide support in customer billing inquiries, ensuring timely and professional resolution.
- Escalate exceptions to identify process improvement opportunities and proactively implement solutions that enhance billing accuracy and efficiency.
- Monitor billing system performance and escalate any issues impacting billing operations.
- Adhere to compliance standards and participate in internal and external audits as required. Qualifications:
- High School Diploma
- Post secondary education is an asset
- Previous experience in billing, invoicing, or accounts receivable, preferably in the transportation or logistics industry is preferred
- Strong analytical skills and attention to detail.
- Exceptional communication skills—written and verbal
- A high degree of empathy, patience, and emotional intelligence when resolving issues. Benefits:
- Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
- Paid vacation, sick time, and company holidays
- Paid time off for volunteer activities to help give back to our communities
- Pension Plan
- Tuition Reimbursement Program to achieve your educational goals
- Continuous learning and career development
- We make safety a part of every decision
- We make safety personal
- We have the courage to intervene