REV UP YOUR CAREER with Dilawri Group!Dilawri Group of Companies - AB Region is actively looking for an IT Team Lead to join the team at Dilawri Group!ABOUT USDilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.Under the supervision of National Manager, User Services Delivery, the IT Team Lead is responsible for managing the day-to-day operations of the IT Department in the Alberta region. Monitoring and managing support functions to ensure optimal service. Maintaining high performance levels for service-related processes. Taking ownership ofescalations, coordinating with resolution parties, and establishing effective communication with stakeholders. Ensuring the department is adhering to policies and procedures set by the organization. Training, mentoring, and motivating new or existing team members.Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.
Passion for Excellence - To be the best, all the time.
Integrity - We are professional, ethical, honest and accountable.
Teamwork - We promote and environment of collaboration and respect.
Customer Focused - We ensure every customer is satisfied.
Willingness to Grow - We continuously innovate and improve.
Make a Difference - We support the communities we serve.
ABOUT THE ROLE· Oversee the day-to day operations of the IT department.· Analyzing existing systems and making recommendations for upgrades and improvements.· Communication and adhering to organizational procedures, policies, and goals.· Monitoring queues and being the point of escalation to ensure timely resolution of inquiries.· Manage frontline operations and systems according to best practices ensuring all infrastructure is running at optimal levels.· Determining project requirements, developing schedules for the team, delegating tasks to ensure projects are completed to standard.· Train and mentor new and existing team members.· Manage department performance by tracking KPI's, clearly communication expectations, providing continuous feedback, recognition, and conducting performance improvement plans where required.· Optimize system performance through continual measurement, reporting and analysis of systems.· Ensure maximum uptime of all systems by auditing monitoring and logging solutions.· Identifying risks and communicating findings and contingency plans with key stakeholders.· Infrastructure, network, development, and operations team and take an active role in continuous improvements, innovation, and knowledge sharing across teams.· Implement improvements to process to leverage the infrastructure and applications for greater efficiencies.· Improve operations by conducting systems analysis, recommending changes in policies and procedures.· Be available for emergency support outside of normal working hours, if necessary.· Other duties as assigned.GENERAL ACCOUNTABILITIES· Follow established company policies and procedures.· Provide professional customer service and employee support.· Maintain composure and work effectively in a fast-paced environment.· Participate in meetings and all training, as required.· Willingness to travel as required.ABOUT YOU· University or post-secondary degree in Computer Science, Engineering and/or related discipline along with technological/digital accreditation.· ITIL Certification (an asset).· Excellent communication both written and verbal.· Ability to translate identify technology solutions for business requirements.· Outstanding Analytical and problem-solving capabilities.· Ability to think strategically and create strategic solutions with a keen eye for emerging technology trends and the future of innovation.· Capability to self-learn new software applications, enterprise systems and integration points.· Reliable, self-motivated, self-disciplined.· Capability of planning and executing multiple projects simultaneously.· Valid Alberta driver license.· Industry related training and certification as required.EXPERIENCE
Minimum 5 years' experience in a mid to senior level IT focused role.
Demonstrated and in-dept knowledge of technology services that include but are not limited to: Office 365, SaaS application management, SD-WAN, Cisco Meraki, server, network, and system administration.
Experience with VoIP solutions.
Knowledge of some Cybersecurity Solutions and areas.
Methods of Cybersecurity risk analysis.
Architecture concepts and techniques of systems and networks, operating systems and associated programming languages.
Knowledge of main techniques for evaluating systems security.
Automotive experience is an asset.
Give us the right attitude, we'll give you the rest!If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.We thank you for your interest in a career with Dilawri Group of Companies! Go to our website to see more about our company and the many reasons why you will want to work for us!Apply with IndeedDilawri Group of Companies - Alberta RegionDepartmentITEmployment TypeFull TimePay60,000-65,000Apply with IndeedRefer a CandidateFirst NameLast NameEmailPhone NumberNotification MethodEmailText MessagesBoth
