Head of SaaS Transformation, MD

State Street

  • Burlington, ON
  • $170,000-282,500 per year
  • Permanent
  • Full-time
  • 2 months ago
Job Title: Head of SaaS TransformationJob Overview:The CRD Transformation Officer is a key executive role responsible for driving the successful integration of systems, processes, technologies and business operations across the organization. This role will oversee transformational projects and ensure seamless client onboarding experiences which play a pivotal role in shaping the company’s strategic direction and long-term goals.The ideal candidate will be a dynamic leader with a strategic mindset, strong program management experience, and a deep understanding of business transformation, integration, and client/service delivery management.Key Responsibilities:Integration Strategy & Leadership:
  • Lead and manage transformation strategy and programs across Alpha Platform to align and deliver end to end exceptional client experiences
  • Oversee and optimize the integration process for new clients, services, cross functional teams across the enterprise ensuring all client requirements are met efficiently and effectively.
  • Develop detailed integration plans, timelines, and risk assessments to guide execution.
  • Collaborate with sales, product, and operations teams to define and execute integration plans.
  • Manage and resolve escalated client integration issues while ensuring a seamless transition for clients.
Business Transformation Leadership:
  • Drive business transformation initiatives that align with the company’s long-term goals and strategic objectives.
  • Identify and implement improvements in processes, technology, and client-facing operations.
  • Champion the adoption of new tools, technologies, and methodologies to enhance overall business performance.
  • Lead cross-functional teams through transformational change, ensuring that transformation objectives are achieved on time and within budget.
Team Leadership & Development:
  • Build and lead a high-performing executive team, fostering a culture of ac
  • countability, collaboration and continuous improvement.
  • Conduct regular performance evaluations and provide professional development opportunities to ensure the organization’s growth and success.
Process Improvement & Innovation:
  • Identify opportunities for process optimization and drive initiatives that reduce inefficiencies.
  • Stay updated on industry trends, emerging technologies, and best practices in integration, transformation, and client onboarding.
  • Advocate for innovation in client onboarding processes, ensuring that they meet the evolving needs of the business and clients.
Risk Management:
  • Manage risk associated with client integrations, including identifying potential issues and proactively addressing them.
Qualifications & Experience:
  • Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree preferred).
  • 10+ years of experience in integration, transformation, or client onboarding roles, with at least 5 years in a leadership capacity.
  • Strong knowledge of business transformation methodologies, systems intgration, and client onboarding best practices.
  • Proven track record of leading complex cross-functional projects and delivering successful outcomes.
  • Experience with project management tools and methodologies (Agile, Waterfall, etc.).
  • Excellent leadership, communication, and interpersonal skills with the ability to influence at all levels of the organization.
  • Ability to think strategically, manage multiple priorities, and drive results in a fast-paced environment.
Key Competencies:
  • Strategic Thinking: Ability to think critically and develop long-term strategies for client integration and business transformation.
  • Leadership: Strong leadership skills with the ability to inspire, mentor, and manage cross-functional teams.
  • Influence and Negotiation: Exceptional ability to influence and negotiate at the highest levels of the organization.
  • Problem-Solving: Ability to identify problems early and implement effective solutions to mitigate risks and ensure smooth project execution.
  • Client-Centric Mindset: Strong understanding of client needs and how to deliver exceptional client onboarding experiences.
  • Communication Skills: Exceptional written and verbal communication skills, with the ability to present complex concepts clearly to stakeholders at all levels.
  • Project Management: Strong project management skills, with experience managing timelines, budgets, and resource allocation.
About State Street:What we do: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity, and Social Responsibility: We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more atCharles River DevelopmentSalary Range: $170,000 - $282,500 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.Job Application Disclosure:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

State Street