Field Service Professional - Quebec

Home Depot View all jobs

  • Quebec City, QC
  • Permanent
  • Full-time
  • 5 days ago
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position Overview:As a Field Service Professional (FSP), you will maintain a variety of light industrial equipment found in The Home Depot retail locations and manufacturing facilities (ex. Distribution Centers, etc.), including but not limited to paint shakers, saws, blind cutting machines, and lift equipment. This position requires someone that is a self-starter, who is eager to “hit the road" and is driven to ensure equipment is working correctly to support Excellent Customer Service. This role provides preventative maintenance and repairs in various assigned locations that requires travel to the assigned Home Depot stores with a designated company vehicle.Key Responsibilities:
Preventative Maintenance and Repairs
  • Maintain, troubleshoot, and service light industrial equipment both mechanically and electrically.
  • Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
  • Test each system after service/repair is complete to ensure the system is functioning properly.
  • Perform inspection of customer systems to prevent future issues.
  • Read mechanical, hydraulic, pneumatic, and electrical schematics as required.
Excellent customer service and teamwork
  • FSPs are responsible for fostering a culture of customer service & support and GET involved to exceed customer expectations.
  • Be available and accessible by phone/tablet daily during scheduled hours as required.
  • Coach and mentor peers in the FSP & Maintenance Service Professional (MSP) roles & collaborate to complete repairs effectively.
  • Maintain Home Depot vehicle and personal appearance.
Communication & Documentation
  • Provide daily detailed and clear service reports.
  • Use technical applications for word processing, modification of excel spreadsheets, inventory control, and reporting.
  • Use assigned technology (ex. phone, tablet, apps, etc.) effectively to complete daily tasks.
  • Communicate regularly with store leadership team and store support center (SSC) associates.
  • Communicate effectively about service/repairs performed with store leadership team, associates, and peers.
Safety compliance
  • Use sound judgment or partnering with a peer/leader when dealing with and eliminating safety related issues.
  • Use proper personal protective equipment (PPE) as required.
  • Follow all safety related SOPs.
  • Use the proper tool for the task at hand.
Competencies:
  • Action Oriented
  • Collaborates
  • Communicates Effectively
  • Customer Focus
Skills:
  • Experience and ability to provide excellent customer service.
  • Excellent written and verbal communication skills.
  • Ability to work independently and take initiative.
  • Strong time management skills.
Direct Manager/Direct Reports:
  • Reports to HDES Area Supervisor and Regional Service Equipment Manager.
Travel Requirements:
  • Requires overnight travel 5% to 20% of the time depending on market demand.
  • Regular travel required between stores in assigned market.
Physical Requirements:
  • This position requires all day standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing with frequent lifting and/or moving items up to 50lbs.
  • Occasionally, employee will be required to work at heights and climb onto equipment and ensuring safety procedures are followed.
  • Environment will require driving for extended periods of time.
  • Working conditions may include working indoors and outdoors in extreme hot and cold temperatures and damp areas.
Working Conditions:
  • Various Home Depot stores or Home Depot owned locations.
  • Regular scheduled shifts may include weekends and may be asked to work outside of regularly scheduled shifts.
  • Follow dispatch schedule generated electronically, daily.
Minimum Education:
  • Highschool Diploma or Equivalent
Minimum Years of Work Experience:
  • 2 years of experience in machine/tool repair and troubleshooting and/or 2 years of experience in performing light industrial equipment repair.
Minimum Leadership Experience:
  • None
Certifications:
  • Valid Driver's License for the province you reside in and good driving record.
Other Requirements/Assets:
  • Must be 18 year or older.
  • Must be legally permitted to work in Canada.
  • Must pass a background check.
  • Education from a Technical or Trade school an asset.
  • Resides within 50 kms of target city.
  • Must be able to read mechanical, hydraulic, pneumatic, and electrical schematics as required.
  • Working knowledge of handheld technology (smartphone, laptop, tablet, etc.).
  • Wrench-in-hand experience (mechanical, engineering, electrical, copiers, or cable installation).
  • Versatile equipment maintenance repair skill set.
  • Must provide own standard tools used in the trade/craft.
  • Ability to read and understand parts list.
  • Basic electrical experience an asset.
Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.×Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Awards & Recognition Press ENTER to read the content or TAB to skip.JOIN OUR TALENT COMMUNITYSign up on Workday to be considered for future opportunities at The Home Depot Canada.We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates.

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