Student Systems Support Specialist

Thompson Rivers University View all jobs

  • Kamloops, BC
  • Permanent
  • Full-time
  • 2 months ago
attacks. In order to do so, you must have JavaScript enabled in your web browser otherwise this site will fail to work correctly for you. See details of your web browser for how to enable JavaScript.Current OpportunitiesAttention Safari users: This site requires cookies to function. Please click to accept the cookie. Cookies will be used strictly for the functioning of the site.Toggle navigationJob DetailsStudent Systems Support Specialist - (00412.1)Share this job as a link in your status update to LinkedIn.Application RestrictionsOpen to both Internal and externalJob TypeSupport Staff (CUPE)Posting In effect from5/2/2026Closing Application Date19/2/2026Closing date for internal CUPE applicants19/2/2026Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants.Full/Part TimeFull TimeSupport TypeAuxiliary (Over 4 Months)Anticipated Start Date23/2/2026Position End Date (If Applicable)15/2/2027The Hours of work are subject to change depending upon departmental requirementsScheduleThe hours of work will be Monday to Friday, 7 hours a day, 8:30 am to 4:30 pm (subject to change depending upon departmental requirements)Schedule DescriptionDUTIESUnder the direction of the Associate Registrar, Systems and Reporting, the Student Systems Support Specialist provides service-oriented support for staff and faculty at TRU as a functional expert of various student systems and reporting tools. The areas of support span student recruitment, admissions, advising, student awards and financial support, scheduling, curriculum governance, registration, records and convocation.The Student System Support Specialist has expert knowledge and understanding of the day-to-day registrar's office procedures and the impact they have on the data integrity and functioning of the student systems and reporting tools. Using this basis, this position maintains system functionality by updating validation tables in an enterprise relational database; training staff in new and established procedures; and configuring and testing existing and new student related systems.MAJOR DUTIES & RESPONSIBILITIES * Develops, implements and maintains approved fee structures according to TRU policy and builds and maintains the billing rules in the student registration system.
  • Liaises frequently with Finance Department with respect to fees and registration. Trouble shoots and manually adjusts fees when required which may also require correction of the student record and/or section and schedule billing tables. Explains fees and refund structures to the TRU community.
  • Functional expert on the day-to-day tasks of the Registrar's Office and provides functional training and assistance to Registrar staff and all TRU employees on student and associated reporting systems. Develops training programs and delivers group or one-on-one sessions as needed. Assists in coordination of other staff by providing instruction and assignment to specific tasks/situations especially for testing or training in new functionality and upgrades.
  • In accordance with Senate and Board policy and departmental procedures, troubleshoots student system data entry issues and assesses duplicate TRU General Person records, fixes accordingly, and maintains confidentiality of documents and records.
  • Creates and maintains Senate and Board approved TRU programs in student related systems to allow admissions and graduation of students in a wide range of programs in accordance with both internal and external policies.
  • Responsible for ensuring the functional aspects of student related systems are set-up in compliance with TRU policies and procedures, and are executing properly. Troubleshoots related issues through a variety of means including providing training, fixing, or escalating the issue to other team members, other departments within the University, or external agencies/consultants.
  • Maintains current knowledge of Senate and Board policies, admissions and registration procedures, TRU Calendar content, government policies, transfer credit articulations, accreditation agreements, and related procedures. Acts as a consultant to other areas in the Registrar's Office to modify procedures to be in compliance.
  • Creates and maintains course catalogue entries for TRU approved courses, Continuing Education and Consortium courses. Builds course sections including detailed section fees to be in compliance with Board policy and maintains related computer system functions.
  • Collaborates with other TRU stakeholders on developing standards and procedures by participating in institutional committees.
  • Participates in the research, implementation and/or design of business solutions for student related systems. Ensures student related systems are configured in an optimal way. Plays a lead role in troubleshooting student system related functionality and process.
  • Compiles and distributes reports both internally and externally; assembles and maintains resource material including calendars, manuals and records; and maintains confidentiality of documents and records. Creates documentation and user manuals for various student related systems.
  • Provides administrative support such as producing notices, staff meeting and training notes, as well as record-keeping.
REPORTS TO
Associate Registrar, Systems and ReportingQUALIFICATIONSEDUCATION:
  • Associate Degree or two-year diploma, or equivalent post-secondary education, with a background in bookkeeping or accounting
EXPERIENCE:
  • Five years' experience in a post-secondary institution directly related to admissions, registration, fee assessment or cashier and records
  • In-depth experience with office software skills - spreadsheet, communications, reporting and word processing, particularly Excel, Word, SharePoint, and Outlook
SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB
  • Demonstrated ability to deal courteously and tactfully when dealing with others, even when faced with challenges and obstacles
  • Extensive knowledge and understanding of Registrar Office functions from admissions through graduation
  • Excellent organizational skills with proven experience prioritizing own workload while working under pressure to attend to fine details, produce accurate work and meet deadlines
  • Ability to use policy and departmental procedures to problem-solve day-to-day issues
  • Ability to enter essential data accurately and efficiently into an enterprise relational database as well as fix errors in entry and processes
  • Accountable and confident in own ability and judgment and willing to take the lead in problem-solving and training situations
  • Proven adaptability and flexibility, enthusiastic to new ideas and approaches
  • Proven ability to explain complex processes and procedures to non-technical end-user staff and faculty
  • Ability to communicate with tact, diplomacy and discretion to a variety of audiences
  • Ability to work both collaboratively with teams and independently
WORKING CONDITIONS
  • Sitting at desk and computer for long periods of time
  • General office conditions
The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.Pay Band$30.68 - $34.09 ( CUPE Grade 08 (90% - 100%) )Salary ratePlease Note: This position may be subject to a 90% salary for the first 560 hours of employment.LocationKamloops, BC CA (Primary)# of Hires Needed1Organizational UnitThompson Rivers University -> Strategic Enrolment and University Registrar -> Student Information Systems & SchedulingDiversity and Inclusion Commitment:Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our . External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.

Thompson Rivers University