Finance Clerk
- Toronto, ON
- Permanent
- Part-time
Reporting Relationship: Manager, Accounts ReceivableScheduled Requirements: Must be flexible to work Days, Evenings and weekend 8-hour shifts
- Monday - Friday: 8AM – 4PM
- Monday - Friday: 12PM – 8PM
- Saturday & Sunday: 10AM – 6PM
- Create, review, submit and reconcile claims for all types of Hospital related revenue within a timely manner (meeting billable criteria / timeline). OHIP, WSIB, Out-of-Province, Community, Third Party agencies (i.e., Blue Cross), Private Insurance, Preferred Accommodations and other Health Care Institutions.
- Create, review and process all Client Billings in an accurately and timely manner (i.e., Retail vendors, Partner hospitals, Union Billings, Research billings, Physician, Miscellaneous clients).
- Liaise with insurance companies to coordinate payment and settlement of patient accounts.
- Generate and review Aged Accounts Receivable report and perform collection activity on overdue accounts. Includes all Patient and Client Accounts.
- Liaise with Health Records Department, Clinical Teams, or other hospital departments as required to address patient account issues and facilitate billing and collections.
- Liaise with WSIB / UHIP / Blue Cross, or any other provider to rectify unpaid / rejected accounts.
- Identify claims for adjustment and / or write-offs.
- Accurately develop and document Financial Agreements when deemed necessary (i.e., Uninsured Patient Accounts).
- Performs collection and payment functions during various department rounding in a prompt, efficient and timely manner (Inpatient Units, Outpatient Clinics, Emergency Department, Medical Imaging)
- Collect pertinent patient, payment and insurance information to assist with billing, collections and payment from Unit rounding
- Print bills, statements, and cheques for accuracy prior to sending to patients / clients
- Sort and collate outgoing and incoming mail (i.e., statements, collection notices, cheques)
- Update patient demographics and insurance information to ensure accurate billings
- Obtain credit / debit card payments over telephone upon patient request
- Coverage of other Finance clerk tasks as per operational requirements
- Cross train team members
- Work with other team members to coordinate responsibilities, and prioritize tasks, ensuring all important deadlines are met.
- Provides excellent customer service to all internal and external stakeholders using appropriate communication methods to respond in a timely, helpful, and courteous manner.
- Responds to all types of billing and payment inquiries in a calm, patient, and courteous manner. Inquiries are in-person and over the phone for patients, families and insurance companies.
- Retrieve and follow-up on all voicemails in a timely manner.
- Prepares bank deposits, process remote cheque deposit and post to the accounting system daily
- Assist in month-end closing procedures.
- Clear bank reconciliation outstanding items and intercompany reconciliations
- All other duties as assigned
- Degree in Business Administration / Accounting
- Minimum of 2 years work experience in Accounting and managing various type of customers and billing issues (preferably in a hospital /medical environment)
- Intermediate level of skills in MS Office (Excel, Word), email, internet and experience navigating software applications required (screen access, information search, data entry). Knowledge of databases preferred.
- Mathematical aptitude required
- Excellent organizational, interpersonal and communication skills, both verbal and written (English language)
- Demonstrated attention to detail, problem solving skills and the ability to make sound decisions when dealing with various customers
- Assertiveness, diplomacy and good judgement
- Ability to work effectively in a team environment
- Ability to work independently
- Ability to prioritize workload to meet deadlines
- Excellent attendance and discipline free record required