General Manager Transit, GTA and Central Ontario

• Translate organizational vision and strategic priorities into operational plans, measurable objectives, and performance goals.
• Lead initiatives that support growth, service excellence, operational efficiency, and financial sustainability.
• Identify opportunities for service improvements, cost efficiencies, and innovation within transit operations.
• Monitor divisional financial performance, budgets, and revenue opportunities to ensure profitability and responsible fiscal management.
• Apply a forward-looking approach to identify risks and opportunities and initiate improvements proactively.

• Oversee daily transit operations including dispatch, routing, scheduling, and fleet utilization to ensure efficient service delivery.
• Ensure all contractual service requirements, Key Performance Indicators (KPIs), and regulatory standards are consistently achieved.
• Lead operational planning including service changes, policy updates, and contract start-ups or expansions.
• Monitor vehicle utilization and operational performance to minimize inefficiencies and improve service reliability.
• Work closely with the Health & Safety team to investigate incidents, improve safety practices, and ensure compliance with applicable regulations.
• Review operational performance metrics and implement strategies to continuously improve service without interruption

• Provide leadership, mentorship, and coaching to managers, supervisors, and operational staff.
• Foster a positive and engaged work environment that supports collaboration, accountability, and employee development.
• Support workforce planning by partnering with Talent Acquisition to attract, hire, and retain qualified team members.
• Lead performance management processes including goal setting, performance reviews, and professional development planning.
• Promote a strong safety culture through leadership, communication, and regular safety meetings.

• Serve as a key contact for municipal partners and major stakeholders regarding operational performance and service delivery.
• Build strong customer relationships through proactive communication and engagement.
• Participate in community initiatives and events to strengthen Transdev’s presence and reputation within the region.
• Support business development efforts including new contract opportunities, proposals, and service expansions.

• Ensure accurate reporting of operational data, KPIs, financial performance, and compliance metrics.
• Oversee payroll administration, budgeting, and cost control within the division.
• Maintain accurate documentation and ensure integrity of operational, financial, and customer records.
• Prepare and present operational reports and performance summaries for senior leadership and client partners.

• You posses a University degree, college diploma, or equivalent experience
• You have minimum 5 years of leadership experience in an operations or transportation environment
• Your experience in transit or transportation operations considered a strong asset
• You bring demonstrated experience managing budgets, financial performance, and operational KPIs
• You posses strong leadership and people management skills with the ability to motivate and develop teams
• You bring excellent relationship-building and stakeholder management abilities
• You can demonstrate strong problem-solving and decision-making capabilities in a fast-paced operational environment
• You have excellent written and verbal communication skills
• You are proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and operational systems
• You must be able to travel within Central Ontario, the entire GTA and surrounding areas, including North and East of Toronto.
• You have a minimum valid Ontario G Class Driver’s Licence
• You have a Clean Driver’s Abstract
• You have a Clear Criminal Record Search

• Employee and Family Assistance Program
• Employee Referral Bonus
• Great company culture
• Award Winning
• Growth oriented company
• Subsidiary of Global Transportation Provider (Transdev)
• Employee recognition

• We offer free licence upgrade
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.

• We offer comprehensive benefits packages for full-time employees with an Employee Assistance Program, RRSP program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We offer our employees opportunities to build their own experience within a local, global Group.

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