National Release Manager
- Sarnia, ON
- Permanent
- Full-time
Reporting to the Senior Manager, National Release Operations the National Release Manager is responsible for overseeing after-hours release operations to ensure timely and compliant customs processing.Responsibilities:
- Monitoring dashboards and branch queues, resolving customs rejects, distributing workload with specific focus on driving customs teams to meet service standards
- Conducting secondary audits on regulated shipments
- Managing urgent release requests
- Monitoring and communicating system outages
- Ensuring accurate transmission of entries under hard-stop conditions
- Acting as the main point of contact for shipment-specific issues, triages carrier and client inquiries, escalating concerns to management when required.
- Minimum 5 years of experience in the Customs Brokerage industry
- College Diploma in International Transportation & Customs or related field is preferred
- Experience with staff management is considered an asset
- Strong knowledge of Canadian customs regulations & trade processes and programs
- CCS, CTCS, LCB designations are preferred
- Experience in CargoWise One system, or related brokerage systems is considered an asset
- Proficiency in MS Office
- Ability to work independently (drive and self-starter/self-managed) and in a team environment
- Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion
- Excellent oral and written communication skills
- Exceptional customer service skills
- Extremely detail-oriented and organized
- Equal opportunity employer
- Competitive compensation
- Comprehensive Benefits package, including fitness reimbursement program(s)
- Education Reimbursement Program
- Balance between work and home life
We are sorry but this recruiter does not accept applications from abroad.