Lead, Process Improvement - Finance Operations
Livingston International View all jobs
- Toronto, ON
- Permanent
- Full-time
- Lead and participate in Finance Process Improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, or similar frameworks).
- Conduct process mapping, workflow redesign, root cause analysis, and value stream assessments to improve efficiency, quality, and service delivery.
- Develop, implement, and standardize policies, SOPs, SLAs, and operational standards for Accounts Payable, Duty Audit, and related finance functions.
- Identify automation opportunities and implement lightweight digital solutions (e.g., Power Automate, VBA, reporting tools, AI-enabled solutions).
- Align finance systems and technology platforms to support critical business processes and reporting requirements.
- Reinforce adherence to company policies, internal controls, and industry best practices.
- Oversee finance applications and ensure effective system setup, governance, and access controls.
- Review and approve system access for Finance Operations staff in accordance with internal control requirements.
- Verify integrity and accuracy of financial data within accounting systems.
- Investigate assigned variance, identify discrepancies, and implement corrective solutions.
- Establish and monitor KPIs, service levels, quality standards, and internal controls across Finance Operations.
- Drive a metrics-based culture focused on continuous improvement and service excellence.
- Analyze large datasets to identify performance trends, risks, and improvement opportunities.
- Provide actionable insights and executive-ready recommendations to Finance and Operations leadership.
- Serve as the primary escalation point for internal and external audits and operational finance applications.
- Ensure timely resolution of issues through strong cross-functional collaboration.
- Maintain clear, professional communication with internal stakeholders, clients, and external partners.
- Support leadership in meeting operational and strategic objectives.
- Lead, mentor, and develop the finance operations team, including hiring, training, and performance evaluations.
- Train and coach staff on analysis skills, financial applications, and departmental policies and procedures
- Assists team with the troubleshooting and resolution of issues or problems, when necessary
- Promote a culture that emphasizes both individual accountability and a commitment to ongoing learning and development.
- Strong working knowledge of lightweight automation and prototyping tools (e.g., Excel VBA, Power Automate, SQL/Power BI, scripting, agentic AI).
- Map processes, define SOPs, monitor SLAs, analyze root causes; drive continuous improvement and automation
- Practical experience with Lean, Six Sigma, or similar methodologies, applied in an agile and outcome-focused manner.
- Strong understanding of internal controls, audit requirements, and financial data governance.
- Demonstrated success partnering with business and finance leaders to meet operational and strategic goals.
- Strong business acumen, advanced analytical and problem-solving skills with the ability to interpret complex datasets and drive evidence-based decisions.
- Ability to navigate financial and operations applications; research variances and identify root causes of discrepancies
- Proven ability to meet tight timelines in an environment with competing priorities
- Be proactive and energetic in the work situation, seeking to get things done and able to multi-task
- Excellent communication and stakeholder engagement skills.
- Coaching and development skills
- Advanced proficiency in the use of Microsoft Suite (Outlook, Teams, Word, Excess, Access and PowerPoint). Experience with advanced data / analytical software would be an asset.