Production Support Analyst
- Mississauga, ON
- Permanent
- Full-time
You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.
We will be expected in the office weekly 3 days depending on the team requirement.****Video/ f2f interviews are required prior to all offers.Job description:
About the Team: SMBF Production Management
Our Production Management team provides critical business and technical support to the Services, Markets, Banking and Functions Client Group (SMBF) ; working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.
Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Client we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Client.
Client's distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We're a forward-thinking team. We're looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.
Role Overview - FXAPPs
As an eFX Application Support Analyst you will play a pivotal role in running and maintaining the production environment for Client's franchise critical applications, enabling our business to confidently service our clients.
Additionally you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This will include partnering with our Application Technology Development teams, Infrastructure teams and Business Product Owners.
This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Foreign Exchange (FX). You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you vast exposure to new and existing methodologies and systems.
There will be multiple opportunities for exposure to our firmwide technology network and potential to develop into a role in one of our many growing technology functions throughout Client. If you can demonstrate an appetite to learn technical concepts, have strong problem solving skills and an ability to build excellent working relationships then we want to hear from you!
Responsibilities:
- Manage, maintain and support applications and their operating environments, providing technical and business support for users of Client. This will include providing resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the department and overall business succeed.
- Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations.
- Develop and maintain technical support documentation for support team members and wider technology teams.
- Partner with appropriate application development and production support areas and teams to prioritise bug fixes and support tooling requirements.
- Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
- Participate in application releases from development, testing and deployment into the production environment.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banking, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
- Considers the implications of the application of technology to the current environment.
- Acts as advisor or coach to new or lower level analysts; allocates work.
- Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
- Experience in a Production Support role/environment is essential
- Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux
- Experience installing, configuring and/or supporting business applications
- Knowledge and experience of Problem Management Tools.
- Good interpersonal and communication skills
- Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
- Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills.
- Experience in a Foreign Exchange / Markets Support is preferred.