Services Coordinator

Vaughan, ON
$60,000-70,000 per year
Permanent
Full-time

7 days ago

Description :The Electrical Operations Coordinator supports the day-to-day execution of service operations within the Electrical Services division. This role works closely with field teams, service managers, and internal partners to coordinate scheduling, manage documentation, and support financial and safety processes.Key Impact / Purpose

Support efficient service operations by coordinating scheduling, documentation, and administrative processes.
Strengthen client relationships through responsive communication and effective issue resolution.
Enable accurate billing, reporting, and compliance by maintaining organized records and operational data

Duties and ResponsibilitiesField & Scheduling Support

Assist with scheduling and dispatching electricians, supporting the assignment of quoted work to ensure timely job execution.
Respond to field team requests, including opening work orders, handling purchase orders, and providing FieldPoint support.
Prepare and submit Job Hazard Assessments (JHAs), activity permits, and client documentation through platforms such as Avetta and ISN.
Coordinate the ordering ad distribution of electrical arc flash uniforms

Customer Service & Communication

Respond to customer inquiries, disputes, and service requests in a professional and timely manner.
Maintain strong relationships with clients by addressing questions related to scheduling, billing, and service updates.
Serve as the first point of contact for new clients, ensuring account setup and required documentation are completed prior to job start.

Financial Administration

Spot and quoted WO billing
Monitor time-and-material and quoted job work-in-progress (WIP) to ensure work orders are closed and invoiced promptly.
Communicate with clients regarding overdue preventative maintenance visits and scheduling updates.

Documentation & Compliance

Maintain records related to licensing, Form 1000s, safety training, and equipment calibration for electricians and electrical equipment.
Support onboarding activities, and client-specific documentation requirements.

Technology & Reporting

Utilize systems such as FieldPoint and Power BI to track work orders, project progress, and financial indicators.
Generate and review operational and financial reports to support divisional performance and billing alignment.

Must Haves

3+ years of experience in operations, administrative, or project coordination role.
Strong organizational and time management skills with the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Experience supporting billing processes, work order management, or service operations.
A professional, customer-focused approach to working with internal teams and external clients.

Nice to Haves

Experience in the electrical, or construction industry.
Familiarity with FieldPoint, Power BI, ISN, Avetta, or similar operational platforms.
Working knowledge of WIP management, service billing cycles, or safety documentation processes.

Expected annual compensation: $60,000 - $70,000
Modern Niagara offers a competitive total compensation package including:

Performance based bonus opportunities

Defined Contribution Pension Plan with a generous employer contribution

Flexible Health and Dental benefits with tiered options to meet the needs of you and your family

An annual health spending account to support your overall wellness

24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services

A competitive vacation package with additional vacation granted throughout your tenure with the organization.

Employer Paid Parental Leave Top Up

Annual Community Day dedicated to volunteering and giving back to the communities where we live and work

Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.About Modern NiagaraWho We AreModern Niagara helps building owners, managers, and general contractors meet the mechanical, and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure — and on the communities where we live, learn, work, and heal. We build for life.Our Culture & ValuesWe value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.Diversity, Equity & Inclusion at Modern NiagaraWe are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at so we can make appropriate arrangements.We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

Modern Niagara

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