Supervisor, Interprofessional Practice and Programs

• Provide leadership and support to the TeleHealth quality management program.
• Oversee the day-to-day coordination of TeleHealth’s clinical auditing program.
• Ensure a client and family centered care approach and philosophy is incorporated and maintained within TeleHealth.
• Utilize quality control information (e.g. audits, occurrence reporting) to follow up and improve clinical program processes.
• Supports the development and review of TeleHealth policies, protocols and procedures.
• Incorporates quality assurance trends into education programming, in collaboration with the TeleHealth Leadership Team.
• Participates in and support research and data requests as required.
• Conduct clinical audits and participate in clinical investigations including root-cause analysis.
• Provides support in the development and/or revision of the ongoing monitoring and feedback program.
• Supports the execution and review of scheduled audits of programs, departments and other systems within the TeleHealth business.
• Supports the review, validation, and evaluation of call processes and client services.
• Oversee the regular review of all call monitoring tools and processes.
• Support all client /patient /stakeholder related service inquiries, including requests and issues relating to privacy.
• Provide guidance on operational and clinical as required.
• Utilize quality control information to follow up and improve program processes.
• Work with the TeleHealth leadership team to update, change or modify clinical content from a quality perspective.
• Oversee and review for accuracy Quality Committee, Department of Health, quarterly quality reports and adhoc reports as required.

• Direct oversight and supervision of the TeleHealth Senior Analyst Quality Assurance including directing workload and priorities, monitoring, performance management, and reporting on this position.
• Provide coaching and mentorship.
• Coordinate professional development activity for Senior Analyst Quality Assurance.

• Supports the development, regular review and amendment of any TeleHealth related privacy impact assessments.
• Develops and delivers privacy-related training for staff.
• Participates in the investigation and reporting of any privacy investigations including the overall Issues Management process.
• Respond to clinical inquiries from TeleHealth staff on clinical care and privacy.
• Active member of the EMC Privacy Management & Ethics Committee.

• Ensure that the TeleHealth program is compliant with Accreditation Canada standards.
• Oversee TeleHealth accreditation processes including the maintenance and acquisition of all accreditation related documentation.
• Develop a review structure of organizational protocols, policies and procedures and participates as necessary.

• Represent TeleHealth on internal and external committees as required.
• Liaise with Medical Advisor as required.

• Participate in outreach and networking as required.
• Active member of the TeleHealth Clinical Advisory Committee.
• In collaboration with the Department of Health and Wellness, review, update and communicate all changes within the Community Resource Database and approved web resources for use
• Works with Project Management/TeleHealth Leadership team to plan and implement new services or modifications to existing services as required.

• Evaluates data and feedback to improve clinical service delivery
• Participates actively in EMC TeleHealth Services Quality Program and Accreditation requirements.
• Considers future service development and adopts a proactive approach to service delivery

• Undergraduate (Bachelors at minimum) degree in Nursing or a relevant clinical healthcare related field. An equivalent combination of education and experience acceptable to the employer may be considered.
• Minimum 5 years’ clinical experience as a Registered Nurse in an acute care or relevant community-based environment
• Minimum five years’ in a clinical role with health care related experience.
• A minimum of 3 years in a leadership role within a healthcare setting required.

• Licensed to work as a Clinician with the applicable regulatory college and is compliant with all relevant laws pertaining to their practice in the province in which they reside and/or the service is being delivered.

• In-depth understanding of clinical process, competencies and tools specific to TeleHealth practice and standards
• Ability to understand clinical data and translate into meaningful recommendations for improving clinical care.
• Strong analytical, data analysis and data entry skills
• Excellent attention to detail
• Proficient in the use of computers and information systems, including Microsoft Office Suite
• Capacity to coach and mentor learners
• Good critical thinking, sound clinical decision-making and problem-solving skills
• Strong organizational and interpersonal skills
• Ability to effectively apply clinical knowledge and established processes to meet service and quality expectations and standards
• Good Leadership skills and collaboration with team members and stakeholders internally and externally
• Ability and willingness to become fully competent in all elements of telenursing service delivery and ability to consistently meet operational and quality requirements
• Ability to work independently within the constraints of professional and organizational policies and practices

• This position is eligible to work from home as per the Medavie Flexible Work Arrangements policy and the TeleHealth Work from Home policy.
• There may be a requirement to work from the TeleHealth offices located in Dartmouth Nova Scotia from time to time.

Medavie