
Senior Program Manager
- Markham, ON
- Permanent
- Full-time
- Drive resolution of technical challenges which may impact the release delivery for deployment, infrastructure scalability, and integration
- Act as the bridge between engineering teams and business stakeholders, ensuring clear communication of release status and blockers
- Drive the resolution of release issues across functions and alignment with stakeholders
- Establish KPIs for release quality, velocity, and post-release performance
- Implement automation and tooling to streamline release pipelines
- Conduct release retrospectives to drive continuous improvement
- Lead troubleshooting efforts for critical release issues, coordinating rapid response across teams
- Maintain composure and decisiveness in high-pressure scenarios
- Experience in Software Program/Release Management and experience with AI/ML SW products
- Family with Open Source Software delivery and community support
- Analytical, self-motivated, organized, detailed-oriented and results-oriented
- Strong capability to improve existing process or establish new process for software releases
- Demonstrated leadership skills and ability to work with team members and stakeholders with influence
- Strong communication and presentation skills up to executive level
- Experience working in a high-pressure environment and competing priorities and tight turnaround times
- Knowledge of Scaled Agile Framework (SAFe) such as Program Increments, Lean, Kanban
- Experience using Microsoft Project, JIRA, Jenkins, Confluence, SharedPoint and Excel
- Technical background/knowledge in AI SW frameworks is desired
- Previous experience in DevOps with knowledge of CI/CD is preferred
- Experience in delivering software for new hardware products and GPUs is an advantage
- Experience with Agile methodology
- Bachelor or Master’s degree in computer engineering, Computer Science or Electrical Engineering
- PMP or Agile certifications are highly desirable