Sr Analyst, Customer Services
Magna International
- Aurora, ON
- Permanent
- Full-time
- Provide guidance and/or instruction to all team members
- Be the IT point of escalation for senior leadership onsite
- Lead IT projects, audits and ensure security compliance
- Analyze day-to-day functions and processes of infrastructure, software and database resources to ensure they are performing within predetermined guidelines, limits, and specifications
- End User Support, ensure that local IT infrastructure is operational and performing well
- Support project managers, systems administrators, and end users to define systems goals, and identify and resolve systems issues
- Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions
- Develop and document research, data retrieval, and data analysis methodologies for use by other personnel
- Conduct research on hardware and software products to justify recommendations and to support purchasing efforts
- Create systems and performance models, specifications, diagrams and charts to provide direction to key systems staff
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization
- Completion of community college (computer science, information science, or management information systems)
- Minimum of 5 years of work-related experience
- Proven experience with Microsoft Office Suite including Office365
- Experience with setup, troubleshooting, and deployment of Android and iOS devices
- Extensive experience with core software applications, knowledge of Matrix42 and Empirum would be an advantage
- Proven experience in end user support
- Proven experience in IT Operations processes and ITIL
- Experience with PowerShell and PowerBI
- Extensive knowledge of Active Directory, Group Policy, and Organizational Units
- Extensive knowledge supporting Microsoft Windows Operating Systems, both Server and Workstation
- Ability to effectively troubleshoot Local Area Network issues as they arise