Senior Manager, Implementation

Remote World

Canada
Permanent
Full-time

17 hours ago

Why join usBrex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.Implementation at BrexImplementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.What you’ll doYou’ll be a front-line manager to a team of Consultants who will be responsible for implementing customers on to the Brex Empower platform. If you enjoy building teams (involved with the strategy and scaling) at a fast-growing company, this is the role for you. Your role will be cross-functional, working with leaders across sales, finance, product, customer success, customer support and engineering. You’ll be helping to develop & enforce the implementation methodology which will be used to scale the team.Where you’ll workThis role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!Responsibilities

Manage a team of Consultants and provide 1:1 mentoring and coaching i.e. convert consultants from ‘good’ to ‘great’
Align with Brex’s broader strategy & ensure the team executes the strategy in partnership with other relevant cross-functional teams Leverage reporting dashboards (in Looker / Salesforce / and other tools) to monitor the success of our customers, the performance of the team and generate actionable insights on improving underperformance
Contribute to the strategy of the team - you will be expected to write memos around new processes/ideas. Where needed, be prepared to own & execute on these ideas
Maintain a pulse on product release features and anticipates the need to adopt best practices and knowledge-share across the department to communicate the commercial impact
Educated on the different ways the system can be utilized/configured to improve the customer business process and training our implementation consultants on best practice. Be able to step in and run an implementation if needed
Strategically engage with high-value customers to proactively mitigate risks e.g. sponsor syncs etc.
Support the team in escalation management i.e. a proven framework for ‘weather the storms’
Apply an AI native approach to all aspects of management
Create a positive, encouraging culture that connects and engages the team and individuals
Inspire and motivate your team to provide exceptional levels of quality to our customers
Hold a high performance bar. Be prepared to hold individuals accountable if they are not consistently meeting the expectations.
Foster a bi-directional relationship with cross-functional leaders in order to align on strategies, incentives, feedback & improvement opportunities
Hire, develop and retain the people on the team. Ensure the hiring strategy is in alignment to Brex’s strategy & the needs of the team

Requirements

5+ years of previous management experience at a b2b SaaS company or financial services company in an implementation or customer success role
10+ years of previous Global Implementation experience in Financial, Expense Management, or ERP Software space
Experience in project management and product configuration in software implementation services
Proven record of converting direct reports from ‘good’ to ‘great’
Experienced leader who can inspire teams to provide exceptional levels of quality
Experience in capacity & resource management
Experience in leveraging AI tools to power your management workflows
Comfort leading customer engagements that may contain both technical and non-technical work streams
A natural willingness to operate at all levels i.e. from strategic to tactical

Bonus points

Experience building out an Implementation department at a fast-growing software company

CompensationThe expected salary range for this role is $212,000 - $260,000 USD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.

Remote World

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