Operations Manager

Fresh Direct Produce View all jobs

Victoria, BC
Permanent
Full-time

2 months ago

Reporting to the Assistant General Manager, we are seeking an Operations Manager to develop and lead the strategy for Transportation, Warehouse, and Facility Maintenance, ensuring safe, efficient, and compliant operations. This role is fully responsible for inventory control, sanitation, shipping and receiving, and fleet and facility readiness, including oversight of budgets, policies, performance management, and compliance with Islands West standards.The Operations Manager works closely with Senior Leadership, Sales, Production, and Quality teams to improve routes, workflows, inventory accuracy, and equipment readiness. They lead projects, help teams adapt to change, and continuously improve operations in a refrigerated food environment, while ensuring health, safety, and food safety standards are met.DUTIES & RESPONSIBILITIES

Lead and develop a team of 40–60 employees through recruitment, coaching, scheduling, and performance management, fostering a culture of safety and continuous improvement.
Develop and execute transportation strategies, managing routing, deliveries, driver supervision, fleet readiness, and training to meet regulatory and company standards.
Drive operational efficiency and service quality by analyzing routes, adjusting to demand, controlling costs, and achieving productivity and customer service goals.
Oversee warehouse operations and inventory control, ensuring accuracy, sanitation, and use of systems to meet key performance targets.
Plan and manage maintenance strategies for facilities, fleet, and equipment to minimize downtime, control costs, and ensure compliance.
Champion safety and regulatory compliance, including food safety, audits, incident investigations, and staff training.
Provide financial and strategic leadership by managing budgets, tracking KPIs, supporting credit processes, and collaborating cross-functionally to improve operations.

QUALIFICATIONS

Proven leadership background with 5+ years in leadership and 5–7 years in warehouse or distribution operations management
Strong regulatory and compliance expertise, including GMP, HACCP, CFIA, safety, WorkSafe, and employment standards requirements
Demonstrated people leadership with the ability to manage, coach, and develop teams of 40–60 staff
Operational excellence mindset, focused on continuous improvement, efficiency, and customer service
Solid technical proficiency in Warehouse Management Systems (SBT) and Microsoft Office, particularly Excel
Data-driven and analytical, with experience managing KPIs, planning, prioritization, and decision-making
Clear and effective communicator, able to engage stakeholders and communicate confidently in English (verbal and written)

License:

Forklift and pallet jack certification an asset.

BENEFITS

Base salary
Extended healthcare benefits eligibility
Development opportunities
Employee discounts on products

Fresh Direct Produce

Apply Now