Service Advisor

Harvey & Company

Corner Brook, NL
Permanent
Full-time

1 day ago

Service AdvisorHarvey and Company is a successful multi-site dealership. Our Corner Brook branch represents Kubota, International trucks, and Hangcha forklifts. We have always recognized that people are our greatest asset and create the foundation for our ongoing success – Come and join our team!We are looking for a Service Advisor to join our team. If your career goals include making a valuable contribution as a Service Advisor in an exciting and growing company and working with top professionals in the industry, then consider joining our team. The Service Department is a vital part of the dealership, and the way it builds open, honest, trusting relationships with customers and other departments are essential to the dealership’s success.Position Summary:
The Service Advisor is the customer’s first point of contact with the Service Department. The Service Advisor’s primary responsibility is scheduling customers repairs, ensuring proper & timely communication throughout the repair and finalizing the repair order at job completion.The Service Advisor works closely with the Service Manager, Shop Foreman, and Technicians to ensure customer satisfaction through communication and successful management of the repair.Duties and Responsibilities:· Provide prompt, courteous and accurate service to customers· Book service appointments· Open and close work orders within the required time frame· Ensure all units have keys, manuals, and completed PDI paperwork· Handle incoming phone calls in a professional manner· Deal with customer issues, requests, questions and complaints in a timely manner· Work closely with the Service Manager, Shop Foreman, and Technicians for smooth operations of the shop as per Company processes and guidelines· Accurately record customers’ equipment problems and repair requests· Keep customers updated regularly regarding ongoing repairs· Gain knowledge of warranty policies & practices· Participate in any technical or development training that is made available· Perform other duties as required by the Service Manager· Perform the role in a professional manner that aligns with the Company’s’ values and idealsQualifications:

Previous Service Writer or Service Appointment Coordinator experience is an asset
Excellent customer service skills
Strong written and verbal communication skills
Excellent computer skills
Organized and a motivated team player
Able to multi-task and prioritize your work

What we offer:

Competitive salary
Benefits package that includes prescription medication and dental coverage
Comprehensive OEM level training program
Opportunity for advancement in a strong dealership network

Job Type: Full-timeBenefits:

Dental care
Extended health care
Paid time off
Vision care

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.

Harvey & Company

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