Switchboard Agent

• Answering internal & external phone calls in professional manner.
• Provide courteous, professional and attentive guest service at all times.
• Promote the Lodge and surrounding area and activities.
• Maintain a good working relationship with all departments.
• Establishing a personal rapport with the guest in order to learn about their needs and expectations.
• Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery.
• Must be able to work a variety of shifts as this a 24-hour operation.
• Strong and effective communication with all other departments, and strong teamwork required between all inter-related departments (Housekeeping, Sales, Reservations, Food and Beverage, etc.).
• In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
• Room assignment and inventory management for all guests, including groups, tours and VIP guests.
• Good knowledge to handle cash/debit/credit transactions. Help guest with any billing inquires they have from their past or future stay.

• Previous experience working within a Front Office environment is an asset.
• Degree or Diploma in Hospitality or Hotel/Resort Management is preferred.
• Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple tasks simultaneously.
• Previously demonstrated commitment to exceeding guests' expectations at all times.
• Must be computer literate, with experience in Outlook, Excel, Opera and MS Cloud.
• Professional in presentation and demeanor.
• Self-motivated, excellent organizational skills and the proven ability to work well under pressure.

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Pomeroy Lodging