Client Support & Crisis Practitioner
- Bonnyville, AB
- Permanent
- Full-time
- Support the daily operation of Client Service programs
- Respond to client walk-ins and crisis calls at the Bonnyville Office
- Monitor and respond to requests on the crisis chat platform
- Ensure appropriate coverage for crisis response when required
- Provide individual support for clients including care-calls, pre-counselling stabilization, system navigation, transition planning, post-counselling maintenance and supportive counselling
- Primary and co-facilitation of waitlist groups, family/caregiver support workshops
- Support clients and families towards self-efficacy and personal wellness by providing information on the impact of trauma, affirming their resilience and promoting thoughtful informed decision-making
- Providing appropriate community resources, referral options, and soft transfers to other human service providers
- Maintain appropriate documentation and record keeping within Client Management System (CaseWorks)
- Assist with special projects and other duties as assigned by the supervisor
- Post-secondary degree in Human Services field required; equivalent combination of education and experience may be considered
- Previous counselling experience in sexual assault preferred
- Minimum 2-5 years experience in the field of counselling, mental health, or social services
- Demonstrate ability in written and oral communication
- Valid driver’s license and reliable transportation
- Proficient in MS Office, (Outlook, Word, Excel) and case management database
- Detail-oriented and well organized
- An understanding of women’s issues, social justice advocacy, diversity and anti-oppressive practice an asset
- Competitive salary
- Full health benefits
- RRSP program
- Generous paid vacation time
- Strong focus on staff wellness and work-life balance
- Professional development opportunities