Data Center, Operations Facilities Technician

Global Relay

  • North Vancouver, BC
  • $50,000-60,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Who we are:For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your Role:This position provides facilities support of Global Relay's mission critical data center facilities, server environments and related infrastructure. This includes specification, installation, maintenance and testing of mechanical equipment, electrical equipment, server and storage systems within established standards, as well as development and maintenance of data center support systems such as automated system provisioning, asset tracking, space planning, cable management, equipment monitoring and maintenance. The primary focus of this position will be around facilities support, including electrical, HVAC, and building maintenance and repairs. Activities require timely troubleshooting of hardware including servers, mechanical systems, electrical systems and use of monitoring application software and operating systems to monitor, diagnose and resolve unique, non-recurring problems. These responsibilities require independent and team-based analyses, initiative and good judgment, communication and problem solving while working with little supervision. This role will be primarily facilities related.Your Job:
  • Ensure facility is maintained to highest standards possible to ensure 100% uptime is achieved.
  • HVAC systems maintenance, filter replacements, motor swaps, cleaning and inspections
  • Daily, weekly and monthly inspections of facility, logging of results, and planning of repairs and maintenance.
  • Electrical system inspections, testing and documenting.
  • Receiving, unpacking, assembling, racking and cabling of servers, storage systems and related components.
  • Ability to lift and move large and awkward equipment safely.
  • Light fabrication, metalwork and construction as part of facility expansion and changes.
  • Building maintenance including; pressure washing, painting, basic repairs of doors and hardware.
  • Assist operations staff with the installation, configuration and ongoing usability of servers, storage systems, peripheral equipment and software
  • Maintain a well-organized list of inventory of all equipment and parts.
  • Perform rotating shift coverage to meet all support needs as needed.
  • Willing to do shift work, including night shifts and emergency coverage as needed.
  • Liaise with contractors to ensure system availability and highest standards of work are upheld.
  • Assist in ongoing facilities improvements.
  • Assist in 3rd party technical audits as needed
  • Management of storage spaces and hardware and equipment storage.
  • Waste Management of packing materials and refuse produced as part of facility operations.
  • Destruction of decommissioned IT equipment prior to disposal.
  • Basic janitorial tasks as required, loading recycling bins, wiping down of surfaces, etc.
About You:The successful candidate will have a High School diploma or higher education. Experience in supporting facilities and data center needs within a mission critical environment, or have an equivalent combination of education, training and experience that is relevant to the role.Essential qualifications include:
  • Familiarity with mechanical equipment systems (CRAC, CRAH, evaporative cooling) required.
  • Knowledge of electrical power distribution systems and how they are used in a data center.
  • Metalworking, Fabrication and construction skills to conduct repairs and installations of equipment.
  • Experience with complex building and mechanical system controls.
  • Excellent judgement skills in making critical decisions.
  • Excellent interpersonal and communication skills in both verbal and written English
  • Strong organization skill and initiatives
  • Strong documentation skills.
  • Comfortable working under pressure in a fast-paced environment
  • Computer skills in Word, Excel, Outlook.
  • Basic CAD\CAM skills an asset.
  • Resourcefulness in problem solving abilities
  • Excellent cable management skills required. Pictures of previous cabling jobs would be an asset.
  • Experience working in a mission critical data center facility an asset
  • Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
  • Previous experience working in an environment with formally structured change management process would be considered an asset
  • Ability to work in a team environment as well as independently as needed
  • Ability to learn on the fly and take on additional roles and responsibilities
  • Proper use of PPE as needed for the various duties being preformed.
Working conditions:Working conditions entail working in the following environments:
  • Extended periods of work in Data Center spaces, which can be noisy and have temperature extremes (10*c to 40*c)
  • Working outside on building repairs and maintenance (pressure washing, painting)
  • Working at a desk to complete documentation
  • Extended periods of standing or working on one's feet
Physical requirements:This position requires the following abilities;
  • Lift and carry 50Lbs, and has prolonged periods of standing
  • Climb ladders and work from them
  • Work with power tools such as drills, saws, pressure washers
  • Work with hand tools such wrenches, sockets, screwdrivers, pliers
Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base Salary Range:$50,000—$60,000 CADWhat you can expect:At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.To learn more about our business, culture, and community involvement, visit .

Global Relay