Operations Manager
Drexel Industries
- London, ON
- Permanent
- Full-time
- Process Change and Development
- Facility Invoicing & Profitability
- Facility Certification & Compliance
- Customer management and satisfaction (CPFR, business review, onboarding, reporting, etc.)
- Manage all operations and activities at the warehouse each day. Coordinate resources, determine priorities, and communicate effectively with team and customers.
- Ensure all processes, SLA, and KPIs are documented, trained on, and adhered to.
- Develop and maintain company certifications, ensuring compliance: Goods Distribution Practices (GDP), HACCP, TDG, CTPAT, PMRA, and 6S, among others.
- Monitor and achieve facility budgetary, billing, and profitability targets.
- Lead and facilitate the facility and company's Continuous Improvement initiatives.
- Lead and develop staff, teams, supervisors, etc. Foster an environment of excellence and strong teamwork. Manage facility HR issues in conjunction with the HR department.
- Run effective meetings, and provide reporting and analytics to senior management as required.
- Other duties as required.
- Post Secondary Education in a relevant field or equivalent work experience
- Proven Process Development and Change Pedigree.
- Experience developing, implementing, and maintaining Policy, Certification and Process, specifically Food and Dangerous Goods Distribution, Warehousing, and Handling.
- Strong document writing, reporting and analytical abilities
- Strong customer service abilities, with proven experience.
- Continuous Improvement mindset
- Experience operating supply chain software (WMS, ERP, EDI, etc.), preferably Extensiv (3PL central) and Microsoft Dynamics NAV
- Effective planning, organizational, and time management skills
- Training experience preferred
- Strong problem-solving and decision-making abilities
- Strong business and operational acumen particularly within 3rd party logistics
- Demonstrated initiative, drive, and leadership
- All successful candidates will be subject to a criminal history check, education verification, and reference checks.
- Discretionary bonus if eligible
- Employee discounts
- Group benefits program including Life Insurance, Accidental Death & Dismemberment, Long Term Disability (LTD), Extended Health (e.g., prescription drugs and paramedical services like massage therapy and chiropractors), Dental, Vision Care, and Employee Assistance Program
- Paid time-off
- Good Life Fitness Corporate membership discount
- Social activities and events
Please send in your resume in Word or PDF format. Only candidates selected for interviews will be contacted.Accommodations are available on request for candidates taking part in all aspects of the recruitment process. You can request reasonable accommodations at any time during the recruitment process.