Application Support Specialist
J.D. Irving
- Dartmouth, NS
- Permanent
- Full-time
- Configure and test applications to meet business requirements and ensure core functionality is maintained and no bugs are present.
- Monitor, diagnose, and resolve application issues reported by users.
- Escalate critical issues to the appropriate team or vendor for resolution.
- Communicate effectively with teammates and business users to provide efficient solutions and updates.
- Document and maintain knowledgebase articles, procedures and best practices.
- Collaborate with other support analysts, network analysts, security analysts and database administrators to improve product quality and drive solutions forward.
- Upgrade software or interfaces for better performance and increased security posture.
- Continually review the solutions and make recommendations to improve or maintain them.
- Provide coaching and training to teammates and end users.
- A Bachelor's Degree in Computer Science or related field, or a combination of education and related experience (recent graduates welcome).
- Knowledge of the software development lifecycle and configuration management.
- Excellent problem-solving, analytical and communication skills.
- Proficiency in SQL or Java programming language would be an asset.
- Proficient in the use of MS office products (Excel, Project, Words, PowerPoint).
- A team player who is highly motivated to meet all deadlines and expectations.
- A detail-oriented and a problem solver.
- Flexible and able to adapt to changing dynamics.
- Able to work with complex data systems and perform detailed analysis.
- Able to travel to company locations as necessary for requirements gathering, end-user training, and implementation activities.
- Eligible to obtain Canadian Government Security Clearance (CAN SECRET).
- Posting Date: Apr 4, 2024