Identity & Access Management Analyst
goeasy
- Mississauga, ON
- Permanent
- Full-time
- Day to day processing of access requests, including but not limited to initial new hire setup, updating accesses and termination of access.
- Solve for Bill 198 issues.
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues.
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment.
- Provide guidance to Tier 1 support and team members.
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards.
- Follow processes and adhere to corporate policies when completing user requests and resolving their access issues.
- Investigate and perform verification to ensure the appropriate approvals are in place before completing any access requests.
- Follow the Role Base Access Controls (RBAC) model established by the IT Security team to provide the appropriate access rights to the appropriate applications and servers.
- Work well with the team to discuss and work on the team challenges and reach the team goals.
- Applicants should have a combination of superior customer service skills and technical aptitude.
- Understanding of Desktop Support.
- Create/update any documentation as required.
- Exposure to: Active directory, Azure AD, OKTA , BeyondTrust, DUO, ITSM tools - ServiceNow, Fresh Service.
- Web applications user management.
- Proficiency with Windows servers and workstations.
- ITIL foundation.
- Leverage our RRSP match and Employee Share Purchase Plan programs.
- Annual bonus that rewards your hard work and dedication.
- Employee discounts on furniture, electronics, and appliances.
- MAT & PAT leave top-up.
- Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
- Enjoy company-paid volunteer days to give back to the community.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a flexible modular benefits package.
- Stay fit and energized with exclusive access to our on-site private gym at our head office.
- Fuel your growth with the Tuition Assistance Program.
- Double the impact of your generosity with Company Matched Charitable Donations.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.Follow useasyfinancialeasyhomeAbout usService ratingPersonal loansLease to own