Customer Service/Office Administrator

• Respond to client inquires via phone, email and web leads
• Book consultations and gather project details
• Conduct phone consultations with professionalism and warmth
• Follow up with leads and past clients for feedback or next steps
• Keep CRM database up to date
• Manage client invoices and process payments
• Greet and assist visitors
• Support the team with daily administrative tasks
• Direct email or phone inquires to appropriate staff
• Assist with coordinating schedules, forms and internal communication
• Assist with email marketing newsletters and campaigns

• 2-3 years experience in customer service, client-facing, or administrative role
• Excellent verbal and written communication
• Looking for someone flexible that can multitask with administrative tasks and creative work
• Friendly, approachable and client-focused with strong phone communication skills
• Tech-savy: Experience with CRM Systems (HubSpot, Zoho, etc)
• Familiar with Outlook, Apple mail, and familiar with tools like Canva, Google workspace and social media platforms
• Familiar with accounting software

AppleOne