UI Strategist

Artech Information Systems View all jobs

  • Canada
  • Contract
  • Full-time
  • 9 days ago
We are currently seeking a " UI Strategist " for a contract role. Please apply if you would be interested and available for it.Title: UI Strategist
Location: ON/Remote
Duration: 08+ MonthsRequired Skills & Qualifications:
  • 6 to 10 years in UX strategy, service design, or product discovery
  • Strong research methods and synthesis skills
  • Experience with enterprise portals or service platforms
  • Ability to translate qualitative and quantitative insights into clear direction
  • Prior experience with the industry is a must for this position
  • Education Level – Bachelor’s Degree is mandatory in the field of Computer Science
Preferred Skills & Qualifications:
  • Experience with ServiceNow Employee Center information architecture and topic taxonomy
  • Knowledge of HRSD or ITSM service structures and catalog design
  • Familiarity with content strategy and governance models
  • Exposure to quantitative research, such as A/B testing or experimentation frameworks
Day-to-Day Responsibilities:
  • Support the UX/UI Lead by driving discovery, framing the problem space, and translating business goals into a clear UX roadmap
  • Uncover user needs and pain points through research and analytics
  • Define the UX strategy and roadmap in partnership with the UX/UI Lead
  • Shape topic-based navigation and taxonomy for Employee Center
  • Facilitate workshops and produce foundational UX documentation
  • Plan and conduct stakeholder interviews, contextual inquiries, and survey design
  • Analyze portal usage, search logs, and support tickets to identify opportunities
  • Create personas, journey maps, service blueprints, and ecosystem diagrams
  • Propose information architecture including topics, content groupings, and unified search behavior
  • Facilitate design thinking and prioritization workshops with business and IT
  • Draft the UX roadmap: phases, dependencies, and measurable outcomes
  • Define success metrics for adoption, task completion, and user satisfaction
  • Collaborate with BA and product owner to align requirements and acceptance criteria
  • Support governance with guidelines for content quality, accessibility, and pattern adoption
Company Benefits & Culture:
  • Inclusive and diverse work environment
  • Opportunities for professional growth and development
  • Flexible work arrangements
For immediate consideration please click APPLY.

Artech Information Systems