Dispatcher / Scheduler
REAL-R
- Calgary, AB
- Permanent
- Full-time
- Managing incoming phone calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Operate and manage a multi-line telephone console system.
- Respond to queries to schedules services or installations.
- Use our system to direct and schedule crews and other field units to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
- Must have excellent customer service skills.
- Strong communications skills
- Be very organized and able to manage multiple tasks.
- High school diploma or equivalent qualification is required.
- A minimum of 2 years’ experience in a similar role.
- Strong knowledge of emergency processes and procedures.
- Excellent communication and interpersonal skills.
- Proficient in MS Office with proven experience in data entry.
- Prefer experience in fire safety.
- Ability to work well under pressure.