Bilingual Customer Service Representative

Work Wise Professional Services

  • Canada
  • $17.00 per hour
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
WorkWise Professional Services is looking for bilingual (English & French) customer service representatives to work remotely for a world renown, travel insurance provider. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.Responsibilities:
  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system
Training:
Mandatory training is provided. Successful candidates must attend all training dates
Training dates/times are: 05/21/2024 – 06/17/2024 | 9:00a.m. to 1:00p.m. (Monday to Friday). No class on June 19, 2024.*Note that training is unpaid.Mandatory Equipment:
Successful candidates must obtain a Jabra Evolve 20 Microsoft Lync Stereo Headset (Mfg. # 4999-823-109).Background Check:
You will be prompted to complete a background check during the enrolment process. Details on the type of background check and the requirements to pass it will be provided as you proceed through the application process.Work Hours:
This job requires a minimum of 15 hours work per week within the timeframe of 7:00 a.m. – 11:00 p.m. (EST) 7days a week.Pay:
This position pays $17/ hour (CAD) and is an independent contractor position.Powered by JazzHR

Work Wise Professional Services