Bilingual Customer Service Representative
Work Wise Professional Services
- Canada
- $17.00 per hour
- Permanent
- Full-time
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
Mandatory training is provided. Successful candidates must attend all training dates
Training dates/times are: 05/21/2024 – 06/17/2024 | 9:00a.m. to 1:00p.m. (Monday to Friday). No class on June 19, 2024.*Note that training is unpaid.Mandatory Equipment:
Successful candidates must obtain a Jabra Evolve 20 Microsoft Lync Stereo Headset (Mfg. # 4999-823-109).Background Check:
You will be prompted to complete a background check during the enrolment process. Details on the type of background check and the requirements to pass it will be provided as you proceed through the application process.Work Hours:
This job requires a minimum of 15 hours work per week within the timeframe of 7:00 a.m. – 11:00 p.m. (EST) 7days a week.Pay:
This position pays $17/ hour (CAD) and is an independent contractor position.Powered by JazzHR