Account Coordinator

Winnipeg, MB
Permanent
Full-time

Just now

We’re looking for an Account Coordinator to join our Sales & Marketing team to work hybrid in our Winnipeg office (Mon–Fri 8:30 am – 4:30 pm).The Account Coordinator plays a key role in supporting Account Executives in managing client accounts and ensuring the smooth execution of projects from start to finish. This role is highly collaborative and detail-oriented, acting as a liaison between internal teams and clients to keep timelines, specifications, and deliverables on track. You’ll help ensure our products are delivered accurately, on time, and to the highest quality standards.Who We AreWith a legacy spanning over a century, Pollard Banknote has become a world leader in instant ticket manufacturing and digital lottery solutions that enhance player engagement through cutting-edge technology. Our diverse and talented team brings ideas to life through creativity, innovation, and collaboration. From exciting lottery experiences to impactful partnerships, we’re shaping the future of gaming and making a difference in millions of lives. Join us and help reimagine how the world plays.What We Offer

Competitive compensation
Profit sharing program – every role plays a part in our success!
Comprehensive Group Benefits
Opportunities for professional development
On-Site Cafeteria & Outdoor Patio
On Site Gym
A variety of committee-driven employee engagement activities
Free Parking
Hybrid Work Environment

What You'll Do

Support Account Executives with day-to-day account management activities and project coordination
Prepare and manage customer specifications and product details in line with company standards
Coordinate across internal teams (Game Development, Prepress, Scheduling, Shipping) to ensure projects move forward efficiently
Monitor timelines and help ensure all deliverables are completed on schedule
Act as an internal point of contact for assigned accounts, communicating updates, changes, and issues
Maintain organized project documentation, files, and records for active and completed work
Assist with large-scale initiatives such as RFPs and special projects
Support business development efforts by identifying opportunities and assisting Account Executives
Provide excellent customer service through timely responses and proactive communication
Participate in meetings, prepare summaries, and follow up on action items

Who You Are

Highly organized with strong attention to detail
A strong communicator who can manage information clearly across teams
A proactive team player who can handle multiple priorities at once
Detail-oriented and comfortable working in a deadline-driven environment
Adaptable and responsive to changing priorities
Someone who takes initiative and looks for ways to improve processes
Client-focused with a strong service mindset

What You'll Bring

Minimum 2–5 years of experience in a customer service, client support, or account coordination role
Strong proficiency in Microsoft Office (Word, Excel, Outlook). Primarily in Excel.
Excellent written and verbal communication skills
Strong organizational and time management skills
Ability to manage multiple projects and deadlines simultaneously
Experience working cross-functionally with internal teams
A high level of accuracy and attention to detail

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.Employment is contingent upon a satisfactory response from a Criminal Record Search.

Pollard Banknote

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