Digital Product Success Lead

Amrize

  • Mississauga, ON
  • Permanent
  • Full-time
  • 14 days ago
ABOUT THE ROLEWe are looking for a proactive and strategic Digital Product Success Lead to drive the adoption, satisfaction, and overall success of our digital products in the construction materials industry. This role focuses on bridging product development and customer success to ensure users gain maximum value from our digital offerings, leading to increased retention, engagement, and growth.WHAT YOU'LL ACCOMPLISH
  • User Success Strategy: Develop and execute comprehensive product success strategies that enhance user adoption, engagement, and satisfaction.
Customer Onboarding & Training: Lead onboarding programs, training sessions, and resource development to empower users to effectively use our digital products. * Cross-functional Collaboration: Work closely with Product Management, Engineering, Marketing, and Sales teams to align product enhancements with customer needs and feedback.
  • Customer Insights & Advocacy: Collect, analyze, and communicate customer feedback and product usage data to inform product roadmap and improvements.
  • Performance Metrics: Define and track key success metrics (KPIs) such as adoption rates, churn, NPS, and customer lifetime value.
  • Issue Resolution: Act as the escalation point for product-related customer issues and coordinate timely resolution to maintain high satisfaction.
  • Communication: Maintain clear, consistent communication with internal teams and customers to promote product value and updates.
  • Innovation: Identify opportunities for product enhancements and new feature adoption to deliver continuous value.
  • Documentation: Create and maintain success-related documentation including guides, FAQs, and case studies.
  • Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
WHAT WE'RE LOOKING FOREducation: Bachelor's degreeAdditional Education Preferred:
Field of Study Preferred: Business, Marketing, Technology, Engineering, or related field.Required Work Experience:5+ years of experience in digital product management, customer success, or industry specific roles such as
ready-mix/aggregates/cement customer service, dispatcher, or commercial roles.Travel Requirements: Up to 50% including internationally and nationally.Additional Requirements:
  • Strong understanding of SaaS or digital product ecosystems.
  • Proven ability to analyze data and translate insights into actionable strategies.
  • Excellent communication, presentation, and stakeholder management skills.
  • Strong problem-solving skills and customer-centric mindset.
  • Ability to lead cross-functional teams as required
  • Successful candidates must adhere to all safety protocols and proper use of Amrize approved
Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.WHAT WE OFFER
  • Flexible Health & Dental benefits coverage for you and your dependents, effective day one.
  • A generous Pension Plan designed to support you through various stages of your career and life.
  • Access to voluntary programs like RRSP and TFSA for future financial planning.
  • Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges.
  • Easy access to mental health and well-being support.
  • Service recognition awards to celebrate your contributions.
  • Perks & discounts on a variety of products and services.
  • Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities.
  • Financial support for new parents beyond statutory benefits.
  • An inclusive and welcoming environment where everyone can be themselves.
  • A collaborative work culture in a supportive and team-oriented work environment
  • Company-provided personal protective equipment ensuring your safety and comfort on the job.
This posting is for an existing vacancy at Amrize Canada Inc.BUILDING INCLUSIVE WORKSPACESAt Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Amrize