Resort Manager
Backeddy
- Egmont, BC
- Permanent
- Full-time
- Work in scenic views with a community of fun, nature-focused individuals
- Access to adventure and ecological experiences
- Stay in a 1 bedroom suite complete with a fully equipped kitchen year round
- Your partner is invited to reside onsite with you as a welcomed guest
- 5+ years of experience in accommodation hospitality
- Experience in operating a small boutique-style resort
- Strong interpersonal skills and a positive attitude
- Ability to lead a team of 25+ crew members in peak season
- Be an outstanding ambassador for our brand
- Experience working with WebRezPro or booking software
- Advanced knowledge in computer office software
- Motivation to provide excellent guest service
- Assertiveness to share feedback with the Resort Owner
- Manage Front Desk, Accommodations, Retail and Reception operations
- Customer relations and satisfaction, and contributing to all aspects of exceptional guest experience across the entire property
- Lead the Property Team (Reception Crew, Housekeeping Crew, Grounds Crew), including all strategic concept development and branding, as well as hire, schedule and train the tea
- Consult on short-term and long-term strategy and brand development
- Manage crew accommodation, including cleanliness and placement
- Liaise with Events Coordinator
- Liaise with partners, Metta Eco Experiences and Sunshine Coast Tour
- Liaise with Dock Master
- Liaise with Pub Leadership Team
- Order, receive, count and control retail inventory
- Develop and achieve labour costs
- Develop and achieve retail COS
- Manage and control operating costs
- Light bookkeeping (e.g., coding order invoices, balancing front desk cash outs) and administration as required
- Other duties as required