Road Dock & Door Technician

• Receive service call requests from the national call center department
• Explain problems, solutions consequences, conditions, and cost of repairs to customers
• Repair dock products at customer’s facility including: doors, seals, bumpers, restraints
• Test specific areas, parts, and components to ensure safety and optimal operation of equipment
• Fill out work orders outlining issue, summary of work performed, and actions required
• Fulfill service duties at customer sites on docks and overhead doors
• Meet SLA Agreement standards of service
• Successfully service equipment and encourage repeat business through exceptional customer service
• As a technician, you are the front line contact for customers, so you are comfortable with client contact as well as being technical savvy.
• High school completion or equivalent education proficiency and/or minimum of 1 years of experience as a Mechanical Technician or equivalent related experience.
• Automotive Certification (310S) or Heavy Duty Technician Certification (421A) an asset.
• Welding required.
• Demonstrated knowledge of mechanical and electrical systems.
• Knowledge of the use of hand tools and measuring devices, knowledge of the use of electrical/electronic diagnostic tools/measurements.
• Able to interpret and implement technical procedures.
• Solid knowledge of general Lock-out/Tag-out procedures.
• Strong interpersonal and communication skills.
• Customer service oriented.
• Effective analytical and problem solving skills.
• Ability to be flexible and work in a fast paced and changing environment.
• Possess a valid driver’s license.

• Salary Negotiable.
• Full Benefits package
• Monday to Friday with some Over-Time
• Company Vehicle to take home
• Future growth and career advancement.

Spartan Staffing Solutions