Account Support Representative
SpinRite View all jobs
- Listowel, ON
- Permanent
- Full-time
- Manage order entry and processing for assigned accounts through EDI and/or manual entry, ensuring accuracy and completion within established timelines.
- Monitor orders through the fulfillment process, track shipment status, and coordinate with internal teams to resolve issues.
- Identify inventory shortages, backorders, or fulfillment delays and proactively communicate updates to customers and sales representatives.
- Process customer claims and credit requests, verifying accuracy and providing supporting documentation for approval.
- Perform shipment tracing and tracking while addressing shipping concerns or delivery issues.
- Serve as a primary point of contact for assigned accounts by responding to phone calls, emails, and other inquiries in a timely and professional manner.
- Build and maintain strong relationships with retail buyers, distributors, and internal stakeholders.
- Communicate order updates, product availability, shortages, and expected restock timelines to manage expectations and maintain transparency.
- Provide operational support to account managers by preparing product information, maintaining reference materials, and organizing data for account planning.
- Develop quarterly new product presentations and supporting materials for customer meetings.
- Independently source and validate product information when necessary to ensure accuracy and completeness.
- 2 – 3 years of relevant work experience in customer service.
- Secondary school diploma.
- Exceptional verbal and written communication skills.
- Ability to work across functions in a collaborative manner.
- Exceptional attention to detail and timeliness in handling time sensitive tasks.
- Strong computer skills in applications including:
- Microsoft Office Word.
- Excel – Intermediate level.
- Visual – or related MRP. Experience preferred but willing to train
- VX Explorer or related software. Experience preferred but willing to train