Product Quality & Recovery Manager

Winnipeg, MB
$60,000-80,000 per year
Permanent
Full-time

Just now

Product Quality & Recovery Manager"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."LocationWinnipegEmployment typeFull Time PermanentDepartmentSales & CommercialDeadline2026-04-29You already applied for this job.Candidate profile (title) What you'll need to haveCandidate profile (text) - Default language • Minimum 5 years of related experience

Minimum 1 year of managerial experience

Key responsibilities (title) A day in your life with usKey responsibilities (text) • Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first, whilst also securing engagement and succession.

Ensure understanding and optimal usage of common working methods, processes and tools related to Product quality & safety and recovery processes across the unit.
Lead the establishment of efficient and effective ways of working in the Customer Meeting Point related to product quality and compliance, ensuring the unit works proactively with improving customers product experience by preventing any sales stopped, defect or recalled products from reaching our customers.
Establish the pre-requisites to deliver a great commercial shopping experience in the As-Is, as well as efficient circular recovery operations to reduce the environmental and financial impact of reverse flow products, whilst leading and promoting IKEA's positive commitments to sustainability and circularity.
Set goals and action plans for assigned department. Follow-up and take proactive actions to continuously improve upon the performance by benchmarking towards other units and using proven solutions and good examples to identify improvement opportunities.

Team vision ( title) About this work areaTeam vision (text) From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.Local section (title) Why you will love usLocal section (text) Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Product Quality & Recovery Manager IThe starting rate/ salary for this position ranges from 60000 CAD to 80000 CAD and will be based on relevant work experience.Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

Your uniqueness makes Ikea betterWe believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant's accessibility needs due to disability. If you require accommodation, please contactNote: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

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