Head of Stores (Director, Retail)

• Accountable for all aspects of the in-store experience, leveraging our partners cross functionally to ensure a consistent in-store experience that reflects the Rocky brand & values, both to our internal and external customers.
• Partner cross functionally to create relevant content and in-store experiences that support Rocky’s seasonal campaigns & initiatives, and deliver the defined revenue and metric for the channel.
• Create, deploy and ensure sustainment of all product and experience related retail training and tools, along with the related onboarding pathway for new team members.
• Actively conduct regular store visits with all retail stores to monitor and support all aspects of customer and team experience and store operations.

• Responsible for the recruitment, hiring & onboarding of Store Leaders that reflect Rocky’s culture and values, while supporting and guiding Store Leaders to fill their store with the same.
• Utilizing varied methods, ensure team members feel their contributions are valued, and their work is meaningful, and recognized.
• Oversee the Retail Leadership team members to ensure store teams are equipped with tools, processes, job aids, information, etc. as needed to meet the expectations of their role.
• Coach and advise leaders, providing guidance and partnership to achieve success in their business goals & quarterly focuses. Engage in conversations that inspire, challenge, push skill development, knowledge and confidence to deliver results in their stores.

• Support Store Leaders in all aspects of their role responsibilities to ensure smooth and efficient store operations, while safeguarding Rocky’s financial assets.
• Responsible for ensuring the appropriate deployment of store labour. Through feedback and insight, inform labour planning that is appropriate to support all aspects of retail operations, support a consistent and quality experience, and is financially responsible to the set budget.
• Support Rocky’s store opening/closing stores, in partnership with the Retail Leadership team. Ensuring merchandising standards/expectations are set, recruitment/onboarding of the entire new store team.
• Safeguard company assets by ensuring stores and company property are appropriately secured. This includes store keys and locks, cash handling and related loss prevention processes.

• Retail revenue to budget, metric performance to target
• Retail labour management to defined labour allowance y period
• Profit & Loss management by store location

• 8+ years of experience in retail management
• Bachelor’s degree in business administration or equivalent professional experience
• Demonstrated business acumen and previous experience in driving key retail KPI’s and store performance
• Proven experience in the ability to ensure high customer and team member satisfaction to drive sales growth and manage store profitability
• Strong team player, creativity and leadership skills
• A self-motivated individual, organized, detail oriented who can multi-task, and meet dynamic timelines
• Have led or been an integral part of a team in a retail setting
• Valid Class 5 driver's license and able to provide own transportation when visiting stores

• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky’s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

• We are accepting applications for the Head of Stores position until a suitable candidate has been found.
• Eligibility: Candidates must be legally authorized to work in Canada.

Rocky Mountain Soap