Manager, Collection and Delivery Operations

Edmonton, AB
Permanent
Full-time

17 hours ago

Job Requisition Id: 196337
Business Function: Delivery Operations
Primary City: Edmonton
Other Location(s):
Province: Alberta
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPMGA02
Number of Vacancies 1
Job Closing Date (YYYY-MM-DD): 2026-05-05Job DescriptionThe Manager, Collection and Delivery Operations manages one or more postal facilities to provide the general public (within an assigned geographical area) with collection and delivery services.Job ResponsibilitiesBelow are the main job requirements and responsibilities for the Manager, Collection and Delivery Operations.

Provides direction and leadership to front line employees through team leaders. Fosters a positive environment that engages employees by seeking input, listening and then acting. Leads team leaders and employees in initiatives to achieve excellence in customer experience and business results.

Determines and implements the staffing complement required to operate and has the authority to hire, promote, assess discipline and release employees within their area of responsibility. Applies the Corporate performance management program. Identifies top talent and establishes pathways for developing future leaders.

Contributes to the development of the Director's fiscal year and business plans. Manages the allocation of budgets for area of responsibility. Develops and implements area business plans to achieve financial goals, and service and delivery quality performance targets. Implements effective financial planning and control mechanisms, and monitors their implementation and use to ensure the establishment of sound financial practices.

Responsible for the performance of their postal facilities and assigned geographic area, collaborates with team leaders to evaluate the operation and any impacts on business results. Evaluates the day-to-day operations, anticipates problem areas and takes corrective action. Identifies and implements opportunities for productivity improvements. Reviews scorecard metrics and develops and assigns action plans to correct variances.

Job Responsibilities (continued)

Collaborates with other Operational Managers on issues that affect operations. Works with the local Retail team on issues related to the delivery. Accountable for identifying requirements and resolving issues with contracted service providers, corporate facilities, equipment and vehicles. Maintains high equipment standards. Intervenes and recommends suspension of contracted services and providers.

Maintains good public relations throughout the service area. Develops plans and strategies to improve product and service delivery. Has authority to resolve and grant redress to customer complaints.

Sustains a productive employee relations environment through the effective administration of Collective Agreements and resolves issues using judgment and common sense. Builds relationships with Union and Association representatives. Represents the Corporation at labour arbitration as required.

Promotes Occupational Health and Safety training, implements national work place safety and health programs and develops practices to ensure a safe, healthy and respectful work environment. Analyzes local safety data, and develops strategies and plans to reduce incidents. Participates in the local health and safety committee and has the decision making power to resolve issues. Ensures safety inspections are conducted in accordance with legislation and takes the necessary corrective action. Works with the Occupational Abilities and Disability Management teams.

QualificationsEducation

Completed post-secondary education in a related field.

Experience

3-5 year's progressive management experience with similar responsibility.
2 or more years' experience in a supervisory role.
At least 2 years of operations experience.

Other Candidate Requirements

Proficient computer skills and competent with Microsoft Office programs.
Excellent team building and leadership skills experience.
Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving.
Solid interpersonal skills with an ability to build and maintain relationships.
Strong oral and written communication skills.
One or more years of experience in a unionized environment an asset.

Other InformationCanada Post's values and behavioursOur Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.Our behaviours - Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.We're committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting .Canada Post’s values and behavioursOur Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visitingAll qualified candidates will be considered however preference will be given to Indigenous People (First Nations, Metis or Inuit) or Persons with disabilities. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.AccessibilityCanada Post is committed to fostering an equitable, respectful, and caring workplace where everyone is welcome and has equal opportunity, where diversity is valued and celebrated and where we work together to remove barriers and promote accessibility. If you are contacted regarding a job opportunity, please advise if you require an accommodation. All information received in relation to accommodation will be kept confidential.Employment EquityCanada Post is committed to creating a safe workplace that embraces and celebrates everyone. We are committed to employment equity and encourage applications from Indigenous Peoples, Persons with disabilities, Members of visible minorities, and Women.Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.Information on our Equity, diversity & inclusion national strategy and our Indigenous reconciliation strategy can be found at the following links:Conflict of interestA conflict of interest is when an employee’s interests (personal, financial or business) or relationships (family or close personal relationships) interfere, or appear to interfere, with the interests of Canada Post. To know if a conflict exists, please refer to theSafety Sensitive positionsThis position may be considered a Safety Sensitive position. For additional information please refer to .

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