Senior Customer Support Specialist
Arrow Transportation Systems Inc.
- Kamloops, BC
- $65,000-75,000 per year
- Permanent
- Full-time
- Salary range: $65,000 - $75,000
- Full extended health benefits
- Pension matching program
- Full-time
- This position is based out of the Kamloops office; not a remote position
- Communicate with clients via phone, chat and email to diagnose technical issues with our SaaS software products and related hardware
- Provide step-by-step instructions in simple terms to solve customer issues
- Provide training to customers on our products
- Maintain detailed information of customer issues, solutions, feature requests, and customer satisfaction
- Work together with our development team to find solutions to more complex issues
- Provision and prepare products for shipping
- Software license management
- Assist with user testing of hardware and software products
- Assist with updating user manuals, instructional materials, and product communications
- May be required to visit customer sites for trouble shooting
- Other duties as assigned by the Director of Technology
- Grade 12 and 1-3 years of experience required
- 1-3 experience in customer facing technical phone support, preferably with experience in web and mobile applications
- Certificate/diploma or degree is an asset
- Excellent interpersonal skills
- Good written and verbal communication
- Technical aptitude
- Experience with both hardware and software support
- Experience with help desk software
- Attention to detail and excellent problem-solving skills
- Professional appearance/demeanor whether in person, via email or on the phone
- Professionalism, diplomacy, and commitment to ethical conduct and Arrow’s core values (Safety, Quality, Integrity, Responsibility, Teamwork, and Fun!)