Assistant Manager

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.

• Assist in scheduling and supervising staff to ensure that all shifts are regularly covered.
• Ensure staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Assist in approving and processing weekly club payroll preparing necessary paperwork in a timely manner.
• Provide backup support as needed for any employee who is absent.
• Lead by example with involvement in all front desk related activities.

• Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests.
• Facilitate all member requests and help to resolve any member issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.

• Keep the front desk area and lobby clean and orderly.
• Participate in regular facility cleaning and club upkeep such as mopping up skills, trash removal, cleaning windows and mirrors, and re-racking weights.
• Oversee the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities and Maintenance team in a timely manner.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking various statistics and reports on a weekly, monthly, and annually basis.
• Assist in managing marketing efforts to ensure that all staff are aware and trained on all marketing promotions.
• Other duties as assigned based on club needs.

• Must be 18 year of age or older.
• High school diploma/GED equivalent required.
• One to two years of experience working in a customer service environment preferably in a similar gym or retail environment.
• Current CPR Certification required.
• Basic computer proficiency (Microsoft Office Suite).
• Strong customer service and problem resolution skills.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic, energetic and a passion for health and fitness!
• Ability to work independently as well as part of a team.
• Must have a valid driver's licence, acceptable driver record and must have own reliable means of transportation.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

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