Specialist, IT Delivery

Canfor

  • Cranbrook, BC
  • $69,000-86,000 per year
  • Permanent
  • Full-time
  • 17 days ago
Posting ID: 28432
Position Type: Regular
City: Cranbrook, BC, Canada
Location: Cranbrook OfficesThe IT Delivery Specialist is a part of the IT Infrastructure Delivery team, serving as the primary IT contact for Canfor office, mill, and facility managers. This role is responsible for planning, implementing, and supporting enterprise infrastructure and services at Canfor sites in the Kootenay region and beyond, as needed.S/he deploys technology to support manufacturing operations, defines site-specific requirements, coordinates implementation schedules, and ensures production readiness. This role requires strong collaboration with service desk, technical operations, and solutions teams to deliver effective solutions and resolve incidents promptly.A day in the life of an IT Delivery Specialist includes:Planning & Design
  • Identify and document site infrastructure needs, including technical recommendations and implementation timelines.
  • Develop detailed project plans with estimates, resource allocation, and schedules.
  • Plan and deploy IT infrastructure tailored to site needs while adhering to standards.
  • Consult vendors to evaluate solutions and estimate costs.
  • Stage, test, and validate solutions before deployment.
  • Implement and enforce network security measures and policies.
  • Contribute to IT standards, policies, and procedures.
Implementation
  • Ensure timely, scope-aligned delivery of equipment and services; oversee third-party vendors.
  • Maintain project plans, manage risks, and escalate issues per Canfor methodologies.
  • Validate and process vendor invoices.
  • Document configurations and provide training for new or updated systems.
  • Follow IT policies for production, maintenance, and change management.
Operations
  • Monitor service desk tickets to ensure timely resolution.
  • Maintain and repair PC, server, and network hardware.
  • Keep site diagrams and monitoring systems up to date.
  • Ensure disaster recovery systems are maintained and tested.
  • Enforce IT, cyber, and physical security protocols.
For this role, you’ll come equipped with:
  • 7+ years in IT service delivery, technical operations, or networking.
  • 2+ years in infrastructure planning and support across multi-site networks.
  • Proven track record in large-scale infrastructure project delivery.
  • Strong knowledge of PC/server hardware, Windows 10/11, Windows Server 2012+, Active Directory, and enterprise networks (MPLS, LAN/WAN, TCP/IP, DNS, DHCP).
  • Experience with ITSM processes and troubleshooting.
  • Skilled at translating business needs into technical solutions.
  • Strong customer service, communication, and collaboration skills.
  • Self-motivated, detail-oriented, and able to work independently under pressure.
  • Flexible to work evenings/weekends and in industrial environments.
  • Valid driver’s license, reliable vehicle and appropriate automobile insurance required.
  • Able to work in varied environments (e.g., ladders, rooftops, crawl spaces, all weather) while maintaining safety requirements.
  • Capable of lifting/pushing/pulling up to 100 lbs; assist with up to 200 lbs.
  • Comfortable with physical tasks (e.g., bending, climbing, kneeling, typing, driving).
  • Able and willing to travel to locations in Canada and the US if the need arises.
The salary range for this position is: $69,000.00-$86,000.00Please Note: The range provided is for base salary only. In addition to base salary, Canfor proudly offers its employees a comprehensive and competitive total rewards package. It features programs such as performance-based incentive plans, recognition programs, benefits, paid leaves, pension plans with base and matching contributions, savings options and robust health & well-being initiatives. We also continually invest in the development of our talent to help them thrive professionally and personally. Above all, we are proud to offer our employees a value proposition that promotes diversity, equity and inclusion and fosters an environment where talent and performance is recognized and rewarded.Don't check off every single bullet point? At Canfor, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align.Our people-focused approach prioritizes safety, embraces diversity, valuing everyone’s unique qualities. We believe that inclusion and diversity are crucial for our productivity, creativity, innovation, and competitive edge. Our recruitment process is fair and equitable, based on qualifications and experience.We appreciate all candidates' interest but will contact only those selected for interviews. Our hiring for various positions is ongoing and includes different screening processes such as behavioral assessments, references, and criminal record checks, depending on the role and location. #CADS #LI-ZM1

Canfor