General Manager

• Rapidly develop and execute aggressive growth strategies to optimize and expand the service business, aligning with the company's overall objectives.
• Take full accountability for the P&L, with a sharp focus on achieving and exceeding revenue and profitability targets. Your performance will directly impact the company's financial health and market position.
• Lead, restructure, and refine the Service Division's team to drive performance and productivity, ensuring that the right talent is in place to meet the company's ambitious goals.
• Champion performance-driven leadership, providing guidance, coaching, and mentoring to build a high-performing team capable of exceeding expectations.

• Drive operational efficiency across all aspects of the Service Division, ensuring service delivery is optimized for speed, quality, and cost-effectiveness.
• Establish, track, and exceed key operational metrics such as repair productivity, on-time delivery, and service profitability to ensure we're hitting financial and service targets.
• Continuously improve resource allocation, anticipating customer demand, and making data-driven decisions to streamline processes and reduce costs.

• Relentlessly pursue customer satisfaction and retention, ensuring we deliver value with every service and stay ahead of competitors.
• Actively engage with clients and stakeholders to uncover new business opportunities, build relationships, and capitalize on high-growth service areas.
• Collaborate with business development teams to drive strategic partnerships, expand service offerings, and open new revenue streams.

• Ensure operational compliance with company policies, Health & Safety regulations, and industry standards.
• Prepare and manage accurate budgets, forecasts, and operational reports, ensuring alignment with financial goals and delivering results.
• Collaborate seamlessly with internal teams to ensure smooth service operations, leveraging cross-functional synergies to boost efficiency and profits.

• College diploma in a related field.
• A minimum of 9-12 years of related experience.
• Proven experience in managing service operations, with a track record of driving both profitability and operational efficiency in a high-growth, fast-paced environment.
• Strong expertise in service management, ideally in industrial or technical services (e.g., pumps, rotating equipment).
• Demonstrated success in achieving business growth and profitability through operational optimization and customer-focused strategies.
• Entrepreneurial mindset with the ability to pivot quickly, innovate, and lead the team through rapid change.
• Exceptional leadership skills with the ability to motivate, inspire, and drive results at all levels of the organization.
• Solid experience with P&L management, budgeting, and financial oversight to ensure profitability.
• Strong communication skills, with the ability to engage and influence key stakeholders internally and externally.
• Must exude an enthusiastic, passionate and an optimistic attitude and demonstrate confidence.

St-Amour