Apptad-IT VOIP Engineer
- Montreal, QC
- Permanent
- Full-time
Job Duration: Full TimeJob Description:We are seeking a dedicated Telephony Support Specialist with extensive experience in implementing and maintaining Avaya on-premises telephony platforms. The ideal candidate will manage system upgrades, support voice traffic, troubleshoot complex issues, and collaborate with vendors to ensure reliable communication services.Responsibilities:
- Implement, maintain, and support the Avaya on-prem telephony platform.
- Manage system upgrades for Communication Manager, System/Session Manager, and CMS.
- Monitor, manage, and troubleshoot voice traffic from carriers to the Avaya platform, including SBCs and external applications.
- Collaborate with external vendors and partners for system upgrades and troubleshooting.
- Administer and configure Call Routing (Vectors, VDNs, Skills) within Avaya.
- Interpret, build, and administer reports in the Avaya CMS.
- Troubleshoot complex issues end-to-end within the Avaya system in coordination with other teams.
- Support and configure Avaya Agent for Desktop softphone.
- Document processes and create customer-facing knowledge articles.
- Support additional systems such as call recording, virtual hold, and other integrations (nice-to-have).
- Extensive experience with Avaya Aura Communication Manager and related systems.
- Proven ability to manage system upgrades and configurations.
- Strong knowledge of SIP trunks, SBCs, and external telephony applications.
- Skilled in monitoring and troubleshooting voice traffic and system issues.
- Excellent problem-solving and diagnostic skills.
- Strong collaboration and communication skills to work effectively with vendors and internal teams.
- Nice-to-have: experience with call recording, call back assist/virtual hold, Citrix, and ServiceNow.
We are sorry but this recruiter does not accept applications from abroad.